FABIEN D. BLACKSON
Davie,USA
Summary
Results-driven Transportation Manager with a strong background in overseeing daily operations, service development, and strategic planning within municipal transportation systems. Skilled in managing personnel, coordinating fleet operations, and ensuring compliance with federal, state, and local regulations. Proven track record in optimizing transportation routes, enhancing service quality, and implementing cost-control measures. Adept at building and maintaining positive relationships with stakeholders and customers, with a focus on safety, efficiency, and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager (Fixed Route)
MV Transit
10.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Created run-cuts/roster creation for operators and oversaw bid procedures.
- Posts open runs or operators on a daily basis.
- Provides work guidance of operators, dispatchers, road supervisors, customer service representatives, checkers, and radio controllers
- Works with dispatch personnel to review current and next-day manifests to maximize efficiency and operational performance
- Works closely with the safety and training manager to ensure a safe environment is continually achieved within the division
- Oversaw DriveCam with a coaching effectiveness of 92.6%
- Sets and monitors daily goals for road supervisors.
- Develops and maintains all SOPs for day-to-day operations.
- Responsible for positive employee morale and quality customer service.
- Ensures that individual customer/passenger concerns are responded to in a manner that includes investigation and follow-up as concerns apply to specific employees.
- Assists staff and drivers to ensure quality service is obtained and the expectations of the client are met on a daily basis.
- Oversaw a $260 million dollar budget.
- Assists the general manager as needed
Operations Manager (FLL Airport)
Keolis North America
04.2023 - Current
- Led and managed the daily operations of the transit system, ensuring optimal service delivery and compliance with safety standards
- Collaborated with Maintenance and Safety & Training departments to develop and implement operational improvements
- Created a six-week Safety and Training program to improve overall driver performance and initiated a weekly safety blitz to reduce accidents and incidents
- Studied operational developments, revised policies/programs, and internal procedures as deemed appropriate, overseeing the implementation of approved items
- Trained and counseled subordinates on work-related problems, evaluated and rated garage/lot staff performance, and made recommendations regarding the hiring, discipline, and promotion of subordinates
- Spearheaded the successful completion of eight key projects for client stakeholders and vendors, enhancing overall operational efficiency
- Reduced daily attendance infractions from 16 to 6 and improved On-Time Performance (OTP) from 89% to 94.08%
- Increased monthly revenue hours from 532 to 634 by optimizing scheduling and resource allocation
- Oversaw the management and development of 122 employees, fostering a productive and positive work environment
- Responsible for hiring dispatchers and field managers, working with the union, and assisting during CBA negotiations and contract renewals with clients
- Managed a fleet of 55 vehicles, ensuring proper operation, troubleshooting, preventive maintenance, and periodic analysis
- Developed and administered the operations budget, recommending goals, objectives, equipment, and personnel requirements, and monitored budgeted expenditures
Manager on Duty (FLL Airport)
Keolis North America
07.2021 - 04.2023
- Supervised daily operations and staff to ensure compliance with company policies and procedures
- Monitored and reported on key performance metrics, providing detailed analysis to senior management
- Managed customer interactions, addressing issues to maintain high levels of service and satisfaction
- Received the Manager of the Year Award in both 2021 and 2022 for outstanding leadership and performance
- Successfully implemented programs to increase employee loyalty, resulting in reduced turnover
- Enhanced team productivity through targeted training and performance evaluations, leading to a more efficient operation
Operations Specialist (Fixed Route)
Transdev Transportation
10.2019 - 07.2021
- Managed operational standards and productivity targets across various departments, ensuring consistent performance
- Trained and motivated employees to meet and exceed productivity goals
- Collected and analyzed data to identify areas for improvement and implemented corrective actions
- Developed and optimized standard practices, resulting in improved operational performance and reduced labor expenses
- Increased employee retention by fostering a supportive and engaging work environment
- Improved customer satisfaction through the collection and application of feedback, leading to better service delivery
Bus Operator | Shop Steward (Fixed Route)
Los Angeles Metropolitan Transportation Authority
06.2016 - 10.2019
- Operated public transit vehicles in compliance with safety regulations, ensuring passenger safety and comfort
- Maintained accurate trip logs and records, providing reliable data for operational planning
- Assisted passengers, including those with disabilities, ensuring a positive and accessible transit experience
- Received excellent customer reviews for punctual, friendly, and professional service
- Successfully enforced safety protocols, contributing to a safe and orderly transit environment
- Played a key role in training new drivers, sharing best practices, and promoting a culture of safety and efficiency
Education
Business Administration - Emphasis in Entrepreneurship & Management
University of Southern California
Los Angeles, CASkills
- Route Planning
- Personnel Supervision
- Fleet Coordination
- Policy Enforcement
- Safety Compliance
- Budget Adherence
- Cost Reduction
- Service Optimization
- Customer Relations
- Complaint Resolution
- Emergency Dispatch
- Data Analysis
- Report Preparation
- Stakeholder Engagement
- Community Outreach
- Training Programs
- Safety Protocols
- Fleet Inspections
- Regulatory Compliance
- Funding Acquisition
- Public Transit Management
- Security Program Management
- Marketing Coordination
- Public Relations
Certification
- HIPAA Certified
- ADA
- Reasonable Suspicion
- CPR
- Customer Service
- Florida Responsible Alcohol Vendor Training
- Florida Food Handlers Card
Accomplishments
Manager of the Year, 2021
Manager of the Year, 2022
Timeline
Operations Manager (Fixed Route)
MV Transit
10.2024 - Current
Operations Manager (FLL Airport)
Keolis North America
04.2023 - Current
Manager on Duty (FLL Airport)
Keolis North America
07.2021 - 04.2023
Operations Specialist (Fixed Route)
Transdev Transportation
10.2019 - 07.2021
Bus Operator | Shop Steward (Fixed Route)
Los Angeles Metropolitan Transportation Authority
06.2016 - 10.2019
Business Administration - Emphasis in Entrepreneurship & Management
University of Southern California