AnneMarie Lerate
Medical records clerk
Washington,DC
Summary
Professional with hands-on experience in maintaining clean and organized store environments. Known for strong teamwork and adaptability, ensuring consistent results in various settings. Skilled in efficient cleaning practices, attention to detail, and maintaining safe and sanitary conditions. Reliable and flexible, able to meet changing demands and support overall store team.
Overview
2
2
Languages
1
1
Certification
42
42
years of professional experience
Work History
Store Cleaner
Fabulous Freddys
03.2022 - Current
- Brewed coffee for customers during busy hours
- Sanitized all counters to maintain a hygienic environment for customers
- Cleaned and sanitized both bathrooms
- Removed garbage from premises daily to maintain cleanliness
- I made a difference by always keeping the store clean and providing excellent customer service
Janitor
Buffalo Wild Wings
03.2021 - 10.2021
- Maintained clean facilities and created a safe, enjoyable environment for customers.
- Maintained cleanliness and sanitation standards across dining and kitchen areas.
- Operated cleaning equipment including floor buffers, vacuums, and pressure washers.
- Conducted regular inspections to identify and address maintenance issues promptly.
Call Center Representative
Survey Sampling International
03.2018 - 05.2018
- Provided customer service by assisting clients with inquiries and resolving issues.
- Handled up to 17 calls daily, ensuring timely support and customer satisfaction
- Managed high-volume customer inquiries, providing accurate information and effective problem resolution.
- Utilized CRM systems to track interactions and ensure timely follow-up on customer issues.
- Trained new team members on call handling procedures and company protocols for improved performance.
In Home Caregiver
In Home Support Services (IHSS)
09.2005 - 10.2006
- Provided compassionate care for both terminally ill parents, ensuring their comfort and emotional support.
- My father had congestive heart failure, and diabetes
- My mother had colon cancer, and osteoporosis
- Coordinated and accompanied parents to doctor appointments, facilitating communication with healthcare providers.
- Performed light housekeeping and laundry, maintaining a clean and safe living environment.
- I had taken some time off due to the loss of both parents passing away 1 year apart from each other
File Clerk Office Assistant
Rainbow Medical Center
09.2002 - 09.2004
- Aided medical professionals by pulling and preparing charts. Provided assistance to patients in office with their medical paperwork
- Contributed to smooth office operations by proactively completing tasks and supporting team needs
- Delivered charts to doctors and nurses promptly to ensure timely patient care
- Executed the daily bank run to provide change for the office.
- Completed all work assignments efficiently while fostering a positive office environment
- Demonstrated reliability by consistently meeting deadlines and contributing to a positive workplace culture.
Waitress
Cold Springs Country Club
01.1985 - 12.1986
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Avon Representative, Amway Representative at Avon
Avon
05.1985 - 02.1986
- Sold both Avon and Amway cosmetics through various sales channels.
- Promoted and sold Avon cosmetics to increase brand awareness., enhancing customer satisfaction through personalized consultations
- Organized and hosted Avon parties, fostering community engagement and product awareness
- Attended Amway conventions to gain insights and expand product knowledge
Education
Certified Medical Assistant - Medical Assistant
Boces Nassau Technical Institute
Westbury05-1992
Certificate of Technical Studies - Administrative Medical Assistant
Hunter Business School
New York01-1999
Skills
- Call center operations
- Customer Service
- Sanitation Procedures
- Facility Maintenance
- Word-processing
- Store Cleaning
- File Manager
- Document preparation
- File management
- HIPAA compliance
- Medical Terminology
- Safety Regulations
- Cleaning Protocols
- English, Spanish
- Receptive
- Open to feedback
- Health Awareness
Accomplishments
- Achieved Excellent customer service by completing all preparing coffee for the customers with accuracy and efficiency.
Certification
Administrative Medical Assistant
LANGUAGES
English, Native/Bilingual
Spanish, Advanced
Timeline
Store Cleaner
Fabulous Freddys
03.2022 - Current
Janitor
Buffalo Wild Wings
03.2021 - 10.2021
Call Center Representative
Survey Sampling International
03.2018 - 05.2018
In Home Caregiver
In Home Support Services (IHSS)
09.2005 - 10.2006
File Clerk Office Assistant
Rainbow Medical Center
09.2002 - 09.2004
Avon Representative, Amway Representative at Avon
Avon
05.1985 - 02.1986
Waitress
Cold Springs Country Club
01.1985 - 12.1986
Certified Medical Assistant - Medical Assistant
Boces Nassau Technical Institute
Certificate of Technical Studies - Administrative Medical Assistant
Hunter Business School