Anner Reyes

Old Bridge,NJ

Summary

I am a dedicated and enthusiastic IT Technician seeking to continuously learn and work with others in the forever changing fields of IT.

years of professional experience

Certification

Digacore Technology Consultants

10.2024 - Current

Held On-Site positions in Corporate environments, practicing customer service as well as hardware repairs
Managed anywhere between 15-25 tickets per day when not On-site
Mentored junior technicians, sharing best practices and contributing to a knowledgeable support team.
Worked heavily with Admin Centers, Dynamic Groups, and Mobile Device Deployment with Azure
Stayed the main knowledge basis when techs needed assistance with any On-Site roles I held

ATA Black Belt Academy

08.2019 - 10.2023

Leadership/Teamwork - Collaborated with fellow instructors to provide a positive environment for the clients while setting ourselves as examples for the students
Customer Service/Leadership - Constantly worked with clients to explain how the program worked and was able to deescalate situations where the client became upset
Management/Project Management- Organized events and tournaments with the help of others for maximum efficiency
Supported students'' participation in competitions, providing guidance on strategy development, mental preparation techniques, and sportsmanship principles.

Digacore Technology Consultants

10.2024 - Current

ATA Black Belt Academy

08.2019 - 10.2023