Anneris Denisse Michelon

• Delivered attentive VIP guest service by anticipating needs, coordinating special requests, and supporting a polished stay experience.
• Provided personalized services, such as booking reservations, arranging transportation, and addressing special requests to ensure a seamless and enjoyable experience for guests.
• Processed payments accurately, balanced transaction details.
• Resolved guest complaints with professionalism, de-escalated concerns quickly, and coordinated follow-up to protect service quality.
• Collaborated with various departments to ensure efficient problem resolution and uphold guest satisfaction.
• Maintained updated knowledge of assets specific to the company’s needs.
• Provided excellent customer service and attention to detail.
• Maintained positive ongoing relationships.
  

• Greeted all guests immediately with a friendly and sincere welcome.
• Used a positive and clear speaking voice, taking the time to understand all requests in detail.
• Responded to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively.
• Maintained current knowledge of all ship's regular events and special functions by reviewing all available data to provide guests with accurate and up-to-date information to answer questions and handle any special requests.
• Provided cash and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler's checks or exchanging foreign currencies.
• Proper telephone etiquette is a key requirement.

• Prepared engaging English lessons aligned with curriculum goals and varied student proficiency levels.
• Assessed student work regularly and adjusted instruction based on performance trends and classroom needs.
• Managed classroom behavior with clear expectations, consistent routines, and respectful student interactions.
• Communicated student progress and classroom updates with parents in a clear, professional manner.

• Managed front desk reception duties, greeting guests, answering questions, and maintaining an orderly lobby.
• Completed guest check-ins and check-outs efficiently, verifying details and coordinating room access.
• Arranged local tours for guests, providing clear information and supporting a positive stay experience.
• Addressed guest complaints professionally, resolving concerns promptly and preserving service quality.