Annery Fabelo
Miami
Summary
Dedicated Front Desk Assistant with extensive experience in administrative and patient-facing roles within dental and medical office environments. Expertise in scheduling, insurance verification (including PPO, HMO, Medicare, and Medicaid), and delivering outstanding customer service. Proficient in Eaglesoft and Dentrix software, demonstrating a strong ability to maintain organized workflows while fostering a welcoming front office atmosphere. Detail-oriented and professional, committed to enhancing operational efficiency and ensuring a positive experience for both patients and staff.
Overview
3
3
years of professional experience
Work History
Dental Insurance Coordinator
DR.Z.Smiles
Pembroke Pines, FL
02.2026 - Current
- Managed patient insurance verification processes to ensure accurate billing and claims submission.
- Coordinated with dental providers to resolve insurance discrepancies and enhance patient satisfaction.
- Utilized practice management software to track claims status, ensuring timely follow-up and resolution.
- Educated patients on insurance benefits and coverage options, improving understanding of financial responsibilities.
- Streamlined appointment scheduling by integrating insurance information into patient records for efficient workflow.
- Collaborated with team members to refine procedures, reducing claim rejection rates by enhancing documentation accuracy.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
Front Desk Receptionist
Kendall Pediatric Dentistry & Orthodontics
Miami, FL
02.2025 - 01.2026
- Managed patient scheduling, check-ins, and insurance verification while delivering exceptional customer service to families. Assisted with answering phones and emails, coordinating appointments, updating patient records, processing payments, and addressing billing inquiries. Supported clinical and administrative teams to maintain smooth office operations and foster a welcoming environment for patients and families.
- Directed Eaglesoft program management to maintain organized patient schedules and facilitate effective office operations.
- Utilized Weave system to enhance patient communication through phone and text messaging, aimed at confirming appointments and resolving chart discrepancies.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
Dental Front Desk
Florida City Dental
Miami, FL
02.2023 - 02.2025
- Greeted and assisted patients during check-in and check-out with a professional and friendly demeanor.
- Verified insurance coverage for PPO, HMO, Medicare, and Medicaid through external portals and phone calls.
- Entered and updated patient demographic and appointment information using Dentrix software.
- Collected co-pays, provided receipts, and ensured accurate billing documentation.
- Scheduled, rescheduled, and confirmed appointments to optimize provider workflow.
- Managed a multi-line phone system, routing calls and answering inquiries promptly.
- Maintained patient confidentiality and ensured compliance with HIPAA regulations.
- Assisted with scanning, filing, and organizing medical records and office documents.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Psychology degree - Psychology
FLORIDA NATIONAL UNIVERSITY
03.2029
GED -
Miami Dade College
Miami, FL06.2023
Skills
- Insurance processes
- Customer service and assistance
- ICD-10 coding
- Microsoft office
- Bilingual in English and Spanish
- CPT coding
- Dental terminology proficiency
- Billing data verification
- Data analysis
- Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Insurance Coordinator
DR.Z.Smiles
02.2026 - Current
Front Desk Receptionist
Kendall Pediatric Dentistry & Orthodontics
02.2025 - 01.2026
Dental Front Desk
Florida City Dental
02.2023 - 02.2025
Psychology degree - Psychology
FLORIDA NATIONAL UNIVERSITY
GED -
Miami Dade College