Annery Nunez
The Bronx,NY
Summary
Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
9
9
years of professional experience
Work History
Member Services Representative
Planet Fitness
New York, NY
09.2021 - Current
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Greeted customers in a friendly and professional manner.
- Provided guidance to members on how best to use products or services offered by the organization.
- Answered incoming calls regarding membership benefits and services.
- Answered member questions about products and services.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Barista
Dunkin' Donuts
The Bronx, NY
09.2017 - 08.2020
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Memorized official and off-menu coffee and tea preparations.
Cashier
McDonald's
The Bronx, NY
09.2015 - 09.2017
- Scanned items and checked pricing on cash register for accuracy.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provided store information.
- Processed customer payments quickly and returned exact change and receipts.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Welcomed customers, offering assistance to help find store items.
Auxiliary Police Officer
Police Department
New York, NY
08.2016 - 01.2017
- Assisted local police in emergency response situations.
- Provided crowd control at public events.
- Observed, reported, and documented violations of law or policy.
- Enforced laws and regulations while patrolling assigned areas.
- Interacted with the community to build relationships and trust.
- Maintained updated records on criminal activity in assigned area.
- Participated in community outreach programs to promote safety awareness.
Education
Some College (No Degree) - Liberal Arts and General Studies
Hostos Community College of The City University of New York
The Bronx, NYSkills
- Service Upselling
- Customer Service
- Customer Support
- Product Sales
- Complaint Handling
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Member Services Representative
Planet Fitness
09.2021 - Current
Barista
Dunkin' Donuts
09.2017 - 08.2020
Auxiliary Police Officer
Police Department
08.2016 - 01.2017
Cashier
McDonald's
09.2015 - 09.2017
Some College (No Degree) - Liberal Arts and General Studies
Hostos Community College of The City University of New York