Annerys Grullon
Miami
Summary
Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server Manager
Tacos and Tattoos
08.2022 - 09.2025
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Monitored server performance and provided feedback to enhance server delivery.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Coordinated with catering staff to deliver food services for special events and functions.
Server
Ocean One Bar & Grille
11.2021 - 08.2022
- Took food and drink orders
- Greeted guests
- Checked on guests frequently
- Handled money
- Bussed tables
- Handle more than 7 table sections
Server
Texas Roadhouse
03.2021 - 10.2021
- Took and memorized orders
- Served food
- Checked on guests frequently
- Cleared tables
- Processed transactions
- Handled a high volume of customers regularly
Education
College Degree - Dentistry
Miami Dade College
Miami, FL09.2025
High school diploma - undefined
John A. Ferguson Senior High School
Miami, FL06.2020
Skills
- Toast Management
- Food Handling and Safety
- Communication skills
- Bilingual
- Operating system management
- Team Training
- Backup management
- Network administration
- Server monitoring
- Cleaning and sanitation
Certification
- Food Handler Certification
- Food Safety Certification
Timeline
Server Manager
Tacos and Tattoos
08.2022 - 09.2025
Server
Ocean One Bar & Grille
11.2021 - 08.2022
Server
Texas Roadhouse
03.2021 - 10.2021
High school diploma - undefined
John A. Ferguson Senior High School
College Degree - Dentistry
Miami Dade College