Holly Nails
Canyon
Summary
Multitasking Server Shift Leader versed in interacting with customers, taking orders and serving food and drinks. Oversees restaurant operations and maintains productivity, quality and customer service standards. Leads dining room personnel in providing timely and courteous service.
Overview
21
21
years of professional experience
2002
2002
years of post-secondary education
1
1
Certification
Work History
Server Manager
Pondaseta pizza company
Canyon
03.2025 - Current
- Managed daily operations of restaurant staff and service efficiency.
- Trained new servers on menu knowledge and customer service standards
- Ensured compliance with health and safety regulations in dining areas.
- Resolved customer complaints to maintain a positive dining experience.
- Collaborated with kitchen team to streamline order fulfillment processes.
- Collected cash sales from employees to properly tip each server after shift.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
- Provided information about menu selections and made recommendations.
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Motivated staff through acknowledgment of hard work and achievements.
- Established standards for personnel performance and customer service.
- Monitored system performance to ensure optimal operation of servers.
- Ensured that all servers were compliant with industry regulations relating to security protocols.
- Managed tables throughout dining room to execute service at highest level.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Directed and assisted in general dining room cleaning and sanitation.
- Leveraged proper serving etiquette to promote inviting dining atmosphere.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Explained goals and expectations required of trainees.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Server
Pancake station
Amarillo
06.2024 - 03.2025
- Provided friendly and efficient service to customers during busy breakfast hours.
- Assisted in menu preparation and maintained cleanliness of dining areas.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Processed payments accurately using point-of-sale systems for transactions.
- Created a welcoming atmosphere by engaging with guests during their visits.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server /Assistant Manager
Jimmy's egg soncy
Amarillo
04.2021 - 06.2023
- Assisted in managing daily restaurant operations and staff coordination.
- Trained new staff on customer service standards and restaurant procedures.
- Ensured cleanliness and organization of dining area and service stations.
- Handled customer inquiries and resolved issues to enhance dining experience.
- Monitored inventory levels and assisted in ordering supplies as needed.
- Supported management in scheduling shifts and managing employee performance.
- Implemented training programs to improve team efficiency and service quality.
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Scheduled maintenance activities for equipment and facilities in order to maintain cleanliness standards.
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
- Addressed employee grievances promptly in accordance with company procedures.
- Analyzed operating costs related to labor, food waste and other expenses.
- Maintained accurate records of daily transactions such as sales, invoices and payments.
- Organized special events such as banquets, parties or buffets for customers according to their requirements.
- Planned work schedules for servers based on expected business volume.
- Ordered supplies from approved vendors when necessary while staying within budget limits.
- Ensured compliance with all food safety regulations and established quality standards.
- Conducted regular meetings with restaurant staff to discuss performance issues or changes in policies.
- Promoted team spirit among restaurant staff by encouraging cooperation between departments.
- Coordinated with kitchen staff to ensure timely delivery of orders to customers' tables.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Managed tables throughout dining room to execute service at highest level.
- Maintained thorough knowledge of menu to describe dining options.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Distributed food to service staff for prompt delivery to customers.
Server /Assistant Manager
Sweet Potatoes Restaurant
Savannah
02.2005 - 05.2019
- Assisted in managing daily restaurant operations and staff coordination.
- Trained new staff on customer service standards and restaurant procedures.
- Ensured cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to streamline food delivery process.
- Handled customer inquiries and resolved issues to enhance dining experience.
- Monitored inventory levels and assisted in ordering supplies as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
- Addressed employee grievances promptly in accordance with company procedures.
- Maintained current knowledge of industry trends related to hospitality services.
- Ensured compliance with all food safety regulations and established quality standards.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Trained and acclimated new servers to restaurant's culture and operations.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Managed tables throughout dining room to execute service at highest level.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
GED
Savannah , Georgia Skills
- Staff training
- Customer service
- Food safety compliance
- Order fulfillment
- Experience on Pos Toast and micros
- Quick learner
- Works well with others
- Experience in high volume establishments
- Menu knowledge
- Team leadership
- Time management
- Cash handling
- Restaurant operations
- Server monitoring
- Guest service
- Food presentation
- Customer service management
- Strong leadership
- Cleaning and sanitation
- Server training
Certification
- Food handlers
- TABC
Timeline
Server Manager
Pondaseta pizza company
03.2025 - Current
Server
Pancake station
06.2024 - 03.2025
Server /Assistant Manager
Jimmy's egg soncy
04.2021 - 06.2023
Server /Assistant Manager
Sweet Potatoes Restaurant
02.2005 - 05.2019
GED