Kaitlin Honeycutt
Kemmerer
Summary
Dynamic FOH Manager with a proven track record at Larry's Pizza, excelling in customer service and team management. Enhanced operational efficiency through effective inventory control and staff training, resulting in increased guest satisfaction and loyalty. Skilled in POS system operation and adept at fostering communication among team members to drive performance.
Overview
2025
2025
years of professional experience
Work History
Server Manager
Larrys Pizza
Forth Smith, Ar
- Managed daily operations, ensuring efficient service and customer satisfaction.
- Trained and mentored new servers, enhancing team performance and service quality.
- Implemented inventory control measures, reducing waste and optimizing stock levels.
- Developed staff schedules, balancing labor costs with service demands effectively.
- Led team meetings to foster communication and reinforce operational goals among staff.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Liaised between servers and upper management to address issues and manage challenges.
Server
Eggsqusite Cafe
Sherman, Tx
01.2024 - 11.2024
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction.
- Assisted in menu item recommendations based on customer preferences and dietary restrictions.
- Collaborated with kitchen staff to facilitate timely and accurate order fulfillment.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Trained new servers on operational procedures, enhancing team efficiency and performance.
- Managed cash register operations, processing transactions accurately and efficiently.
- Resolved customer inquiries and complaints, contributing to positive dining experiences.
Server
Cheddars Scratch Kitchen
Sherman, TX
02.2023 - 01.2024
- Participated in team meetings to discuss service improvements and customer feedback integration.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bartender
Cheddars Scratch Kitchen
Sherman Tx
02.2023 - 11.2023
- Crafted diverse cocktails and beverages to enhance customer satisfaction.
- Assisted in maintaining cleanliness and organization of bar area.
- Engaged with customers to provide exceptional service and build rapport.
- Collaborated with kitchen staff to efficiently coordinate food and drink orders.
- Monitored inventory levels and restocked supplies as needed for operational efficiency.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Catering Server
Foggy Bottom
Sequioa, Ok
03.2020 - 09.2022
- Served food and beverages to guests, ensuring high standards of presentation and quality.
- Assisted in setting up and breaking down event spaces for catering functions.
- Maintained cleanliness and organization of service areas throughout events.
- Collaborated with kitchen staff to ensure timely delivery of orders during busy services.
- Adapted quickly to changing event needs, demonstrating flexibility under pressure.
Server Trainer
Foggy Bottom
Sequioa, Ok
03.2020 - 09.2022
- Trained new servers on menu knowledge and service protocols to ensure consistency.
- Conducted role-playing sessions to improve server skills in customer interaction and problem-solving.
- Monitored service quality during shifts, providing real-time feedback and support to team members.
- Collaborated with management to identify areas for improvement in training processes and customer service standards.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Enhanced team communication and cohesion with team-building activities integrated into training sessions.
- Coordinated with management to identify training needs, leading to more streamlined onboarding process for new hires.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
FOH Manager
Larrys Pizza
04.2016 - 08.2019
- Collaborated with kitchen staff to streamline communication and improve service flow.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Oversaw food preparation and monitored safety protocols.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed front-of-house operations to ensure exceptional guest experiences.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
FOH Manager
Skinnys White Spot
01.2012 - 09.2015
- Managed front-of-house operations to ensure exceptional guest experiences.
- Trained and mentored staff on customer service standards and operational procedures.
- Oversaw scheduling and staffing to optimize service efficiency during peak hours.
- Implemented inventory controls, reducing waste and ensuring timely supply availability.
- Conducted regular performance evaluations to maintain high service quality standards.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
Education
High School Diploma -
Allen High-school
Allen, TX2009
Skills
- Customer service
- Team management
- Order fulfillment
- Inventory control
- Staff training
- Cash handling
- Communication skills
- Event coordination
- POS system operation
- Time management
- Menu knowledge
- Team Training
- Backup management
Timeline
Server
Eggsqusite Cafe
01.2024 - 11.2024
Server
Cheddars Scratch Kitchen
02.2023 - 01.2024
Bartender
Cheddars Scratch Kitchen
02.2023 - 11.2023
Catering Server
Foggy Bottom
03.2020 - 09.2022
Server Trainer
Foggy Bottom
03.2020 - 09.2022
FOH Manager
Larrys Pizza
04.2016 - 08.2019
FOH Manager
Skinnys White Spot
01.2012 - 09.2015
Server Manager
Larrys Pizza
High School Diploma -
Allen High-school