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Amanda Jones
Blue Ridge
Work Preference
Summary
Dynamic Server Manager with proven expertise in customer service management, team motivation, and conflict resolution. Committed to enhancing operational efficiency and delivering exceptional service quality.
Overview
24
24
years of professional experience
Work History
Server Manager
JC's Burger House
McKinney
03.2016 - 05.2024
- I worked at the Allen location, Plano location as well as the Rockwall location from 2016-2024
- Managed daily operations and team scheduling to ensure smooth workflow and optimal coverage.
- Coordinated training sessions to develop team skills and improve service quality.
- Trained new servers on menu items and customer service protocols.
- Motivated staff through acknowledgment of hard work and achievements.
- Resolved customer complaints by actively listening and providing solutions. and resolved issues efficiently and courteously.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Provided information about menu selections and made recommendations.
- Facilitated communication between departments to ensure project alignment.
- Reviewed candidate applications and resumes for potential interviews.
- Conducted interviews to assess candidate skills and fit.
Teacher
Primrose Schools
Garland
08.2014 - 01.2016
- Developed engaging lesson plans for diverse preschool learners.
- Taught children foundational skills in colors, shapes and letters.
- Implemented age-appropriate activities enhancing cognitive and motor skills.
- Encouraged understanding, good manners, and social development behaviors among children.
- Organized and maintained educational materials and classroom resources efficiently.
- Provided support to teachers in classroom management. in providing a safe and secure environment for children.
- Collaborated with teachers to create curriculum materials that effectively met educational goals.
Preschool Teacher
By The Barnyard Gate
Garland
05.2012 - 08.2014
- Established indoor and outdoor safe play environments for toddler-age children.
- Adapted instructional techniques according to student learning styles and progress.
- Read stories to children and taught painting, drawing, and crafts.
- Supervised outdoor playtime while ensuring safety regulations were followed.
- Maintained daily records of individual activities, behaviors, meals and naps.
Photo Lab Technician
Walmart
Garland
03.2008 - 04.2011
- Operated photo printing equipment, achieving consistent quality and customer satisfaction.
- Processed film and digital photos for customers, ensuring timely delivery of high-quality images.
- Assisted customers in selecting photo products and services.
- Resolved customer inquiries and provided technical support, enhancing overall service experience.
- Handled cash transactions and managed customer orders accurately.
Server
Ron's Hamburgers & Chili
Garland
01.2005 - 01.2008
- Delivered food promptly to tables, ensuring seamless service and customer satisfaction.
- Provided exceptional customer service in a fast-paced dining environment.
- Delivered outstanding customer service in a busy dining setting.
- Trained new servers on menu items and service protocols, enhancing team efficiency and service quality.
- Managed cash register transactions accurately, contributing to overall financial integrity and customer trust.
Hostess
Austin Avenue Grill & Sports Bar
Plano
02.2000 - 10.2004
- Addressed guest inquiries and resolved concerns with a focus on positive experiences.
- Designed and executed seating plans to enhance guest flow and satisfaction.
- Coordinated planning for special events and large parties to ensure seamless execution.
- Kept hostess station clean and organized during shifts.
Education
High School Diploma -
Wylie High School
Wylie, TX05-2003
Skills
- Customer service management
- Team motivation
- Staff training
- Team management
- Staff training
- Conflict resolution
- Schedule management
- Shift management
- Operational efficiency
- Workflow optimization
- Interviewing candidates
- Food safety
- Workflow optimization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server Manager
JC's Burger House
03.2016 - 05.2024
Teacher
Primrose Schools
08.2014 - 01.2016
Preschool Teacher
By The Barnyard Gate
05.2012 - 08.2014
Photo Lab Technician
Walmart
03.2008 - 04.2011
Server
Ron's Hamburgers & Chili
01.2005 - 01.2008
Hostess
Austin Avenue Grill & Sports Bar
02.2000 - 10.2004
High School Diploma -
Wylie High School