Annetra Bowman
Warren,MI
Summary
Dedicated security professional with extensive experience at Brosnanrisk, excelling in incident reporting and conflict resolution. Proven track record in enhancing safety through vigilant patrol operations and effective CCTV monitoring. Recognized for superior customer service and keen observational skills, ensuring a secure environment for all stakeholders. First aid and CPR certified.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
23
23
years of professional experience
Work History
Security Officer
Brosnanrisk
Warren
01.2019 - 04.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Guard
Advance Security
03.2015 - 12.2018
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Security Guard
Nation Wide Security
Southfield, MI
03.1999 - 06.2009
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Assisted in the development of comprehensive security plans for special events and occasions.
- Streamlined visitor check-in processes, enhancing efficiency of entry protocols.
- Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings.
- Fostered safe shopping environment, quickly addressing customer concerns and incidents.
- Promoted to team leader for demonstrating exceptional leadership and security management skills.
- Developed emergency evacuation plans, ensuring staff readiness in case of incident.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
- Improved inventory control in retail environments, conducting regular checks to prevent loss.
- Enhanced team morale and cohesiveness with regular training sessions on security best practices.
- Provided detailed incident reports, streamlining communication with law enforcement and management.
- Increased staff compliance with security protocols through effective communication and enforcement.
- Reduced incidents of theft and vandalism, maintaining vigilant surveillance over high-risk areas.
- Conducted safety audits, identifying and mitigating potential hazards to prevent accidents.
- Reduced false alarm responses, accurately assessing and responding to security alerts.
- Managed access control systems to ensure authorized entry, maintaining secure environment.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
Health Care Administration - Health Care Administration
University of Phoenix Online Course
Tempe, AZ06.2012
Hifh School Diploma -
Osborn High School
Detroit, MI06.1992
Skills
- Report writing
- Incident reporting
- General security
- Detail-oriented
- CCTV surveillance
- CCTV monitoring
- Superior customer service
- Access control
- Patrol operations
- Conflict resolution techniques
- Visitor tracking
- Theft prevention training
- Workplace violence prevention
- Hazardous materials response
- Alarm monitoring
- Fire safety training
- Access badge distribution
- First aid and CPR certified
- Bomb threat procedures
- Patrolling
- Punctuality
- Security camera monitoring
- Security protocols
- First aid certified
- Emergency awareness
- Physical stamina
- De-escalation techniques
- Keen observer
Timeline
Security Officer
Brosnanrisk
01.2019 - 04.2022
Security Guard
Advance Security
03.2015 - 12.2018
Security Guard
Nation Wide Security
03.1999 - 06.2009
Health Care Administration - Health Care Administration
University of Phoenix Online Course
Hifh School Diploma -
Osborn High School