Annetta Denham
Dolton,IL
Summary
Dynamic and results-driven Senior Manager with extensive experience in leading teams, managing projects, and driving performance improvements. Proven ability to oversee complex projects, implement strategic initiatives, and deliver high-quality results within tight deadlines. Adept at fostering team collaboration and ensuring project success.
Overview
20
20
years of professional experience
Work History
Sr. Manager
Verizon Wireless
08.2022 - Current
- Managed multiple projects simultaneously, ensuring on-time and within-budget delivery
- Developed and implemented strategic plans to meet and exceed monthly sales quotas
- Led a team of 9+ employees, providing mentorship and performance evaluations
- Conducted process improvements to enhance team productivity and efficiency.
Assistant Manager
Verizon Wireless
06.2021 - 08.2022
- Supervised daily operations and coordinated projects to improve service quality
- Conducted regular inventory counts and managed cash flow, increasing accuracy and reducing discrepancies
- Led customer service initiatives, assessing customer needs and preferences.
Acting Solutions Manager
Verizon Wireless
08.2020 - 02.2021
- Developed and mentored the sales team, implementing sales tools and strategies
- Managed inventory, merchandising, and scheduling to optimize store operations
- Achieved sales targets through effective project management and team coordination.
Lead Solutions Specialist
Verizon Wireless
12.2019 - 08.2020
- Managed store operations in the absence of the manager, ensuring smooth workflow
- Implemented inventory control measures to maintain accurate stock levels
- Met and exceeded sales quotas through effective customer engagement and solutions.
Solutions Specialist
Verizon Wireless
08.2015 - 12.2019
- Analyzed customer needs and provided tailored solutions to enhance customer satisfaction
- Conducted product demonstrations and training sessions to improve customer knowledge
- Supported daily business operations and maintained accurate cash receipts.
Chat Tech Expert
Verizon Wireless
06.2013 - 08.2015
- Handled customer inquiries via chat, providing high-quality technical support and solutions
- Managed customer escalations and minimized transfers through effective problem-solving
- Utilized troubleshooting guides to resolve technical issues efficiently.
Customer Advocate
Verizon Wireless
10.2011 - 06.2013
- Provided exceptional customer service and resolved a high volume of inbound calls
- Managed customer relationships and performed comprehensive service functions
- Implemented negotiation and problem-solving skills to address customer concerns.
Sales Representative
Verizon Wireless
08.2004 - 01.2009
- Assessed customer needs and recommended appropriate equipment solutions
- Delivered product set-up and coaching to ensure customer satisfaction
- Supported business operations including transaction processing and cash auditing.
Education
Bachelor of Science in Technical Management -
DeVry University
Downers Grove, IL06.2023
Skills
- Project Management
- Team Leadership
- Performance Management
- Process Improvement
- Stakeholder Management
- Strategic Planning
- Risk Management
- Budget Management
- Talent Development
Honorsandawards
- Winners Circle 2018
- Graduated Lead Specialist, November 2019
- GLW5 SS Development Program, 2018
Professionalmembershipsandactivities
BOLD ERG
Personal Information
Relocation: Willing to relocate
Timeline
Sr. Manager
Verizon Wireless
08.2022 - Current
Assistant Manager
Verizon Wireless
06.2021 - 08.2022
Acting Solutions Manager
Verizon Wireless
08.2020 - 02.2021
Lead Solutions Specialist
Verizon Wireless
12.2019 - 08.2020
Solutions Specialist
Verizon Wireless
08.2015 - 12.2019
Chat Tech Expert
Verizon Wireless
06.2013 - 08.2015
Customer Advocate
Verizon Wireless
10.2011 - 06.2013
Sales Representative
Verizon Wireless
08.2004 - 01.2009
Bachelor of Science in Technical Management -
DeVry University