Annetta Scafe
Queens,NY
Summary
Results-driven hard worker excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
36
36
years of professional experience
Work History
Mail Handler
USPS, United States Postal Service
450 North Boundary Rd, NY
09.2020 - 03.2022
- Loaded thousands of letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
House Keeper
Lotte New York Palace Hotel
New York, NY
04.2018 - 03.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Dusted picture frames and wall hangings with cloth.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to requests from patrons for linens and toiletries.
- Kept building entryway glass clean and polished for professional presentation.
- Documented and reported necessary facility and building repairs observed.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
Housekeeper Lobby Attendant
Waldorf Astoria
New York, NY
02.1984 - 01.2017
- Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Participated in on-going training and drills to prepare for emergency situations.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Gathered dirty laundry in [Number] rooms to arrange for pickup to laundromat.
- Assisted guests by providing detailed information and resolving complaints, boosting guest satisfaction scores [Number]%.
- Changed bed linens and collected soiled linens for cleaning.
Education
No Degree -
Stepneys All Age School
Jamaica WiSkills
- Handling and sorting mail
- Post office operations
- Workplace safety
- Problem-solving skills
- Excellent Communication
- Multitasking Abilities
- Guest Service and Support
- Professional and Courteous
- Safe Chemical Handling
- Safety Procedures
- Emergency Response
- Relationship Building
Timeline
Mail Handler
USPS, United States Postal Service
09.2020 - 03.2022
House Keeper
Lotte New York Palace Hotel
04.2018 - 03.2020
Housekeeper Lobby Attendant
Waldorf Astoria
02.1984 - 01.2017
No Degree -
Stepneys All Age School