Hi, I’m
Annetta Grant
Dover,DE
Summary
Seasoned candidate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
years of professional experience
2
years of post-secondary education
Work History
The Mentor NetworkMillsboro, DE
Direct Support Professional
11.2020 - Current
Job overview
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
Americare Home Health SolutionsDover, DE
Home Health Aide
09.2017 - 10.2020
Job overview
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Community Integrated ServicesDover, Delaware
Job Coach
07.2015 - 08.2017
Job overview
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Worked with job seekers to determine job targets based on skills and personality.
- Kept detailed records of individual histories, scores, and documents.
- Assisted clients in cultivating professional networks to increase job opportunities.
Delaware State Department of FinanceDover, Delaware
Administrative Assistant
02.2011 - 06.2015
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
ClientlogicDover, DE
Data Entry Operator
04.2007 - 02.2011
Job overview
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
Education
CareerStep
Medical Billing & Coding
03.2023 - Current
American InterContinental UniversitySchaumburg, IL
A.A.S from Business Administration
08.2009 - 06.2011
Skills
Care plan assessment
Community integration
Patient Assessments
Administrative support
Report preparation
Complaint resolution
MS Office
Teamwork and Collaboration
Relational Database Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CareerStep
Medical Billing & Coding
03.2023 - Current
Direct Support Professional
The Mentor Network
11.2020 - Current
Home Health Aide
Americare Home Health Solutions
09.2017 - 10.2020
Job Coach
Community Integrated Services
07.2015 - 08.2017
Administrative Assistant
Delaware State Department of Finance
02.2011 - 06.2015
American InterContinental University
A.A.S from Business Administration
08.2009 - 06.2011
Data Entry Operator
Clientlogic
04.2007 - 02.2011