Hi, I’m
Annetta Grant
Dover,DE
Summary
Seasoned candidate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
years of professional experience
2
years of post-secondary education
Work History
The Mentor NetworkMillsboro, DE
Direct Support Professional
11.2020 - Current
Job overview
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
Americare Home Health SolutionsDover, DE
Home Health Aide
09.2017 - 10.2020
Job overview
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Community Integrated ServicesDover, Delaware
Job Coach
07.2015 - 08.2017
Job overview
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Worked with job seekers to determine job targets based on skills and personality.
- Kept detailed records of individual histories, scores, and documents.
- Assisted clients in cultivating professional networks to increase job opportunities.
Delaware State Department of FinanceDover, Delaware
Administrative Assistant
02.2011 - 06.2015
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
ClientlogicDover, DE
Data Entry Operator
04.2007 - 02.2011
Job overview
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
Education
CareerStep
Medical Billing & Coding
03.2023 - Current
American InterContinental UniversitySchaumburg, IL
A.A.S from Business Administration
08.2009 - 06.2011
Skills
Care plan assessment
Availability
See my work availability
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Available
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Timeline
CareerStep
Medical Billing & Coding
03.2023 - Current
Direct Support Professional
The Mentor Network
11.2020 - Current
Home Health Aide
Americare Home Health Solutions
09.2017 - 10.2020
Job Coach
Community Integrated Services
07.2015 - 08.2017
Administrative Assistant
Delaware State Department of Finance
02.2011 - 06.2015
American InterContinental University
A.A.S from Business Administration
08.2009 - 06.2011
Data Entry Operator
Clientlogic
04.2007 - 02.2011