Annette Alpizar
San Bernardino,CA
Summary
Experienced Customer Service Representative with excellent oral and written communication skills, along with strong abilities in active listening and analytical problem-solving. Dedicated to improving customer experiences through consistent use of service-oriented behaviors and understanding of their desires. Committed to delivering customized solutions that meet their needs and foster long-lasting loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavior Technician
Autism Learning Partners
Ontario, CA
09.2023 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
After-School Program Leader
Think Together, Inc
Rialto, CA, CA
02.2022 - 11.2022
- Developed curriculum and lesson plans to achieve objectives of each course.
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Connected and frequently communicated with students and parents regarding programs, policies and individual needs.
Warehouse Associate
Burlington Coat Factory, Burlington Industries
San Bernardino, CA, CA
07.2021 - 01.2022
- Transported, organized, labeled and processed over 5,000 items of inventory daily accommodating constantly changing shipment schedules and delivery items.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Sales Associate
Devons Jewelers
San Bernardino, CA, CA
12.2020 - 06.2021
- Improved costumers shopping experience by utilizing product knowledge to provide personalized recommendations that lead to increased sales revenue.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Babysitter
Nanny
Rialto, CA, CA
01.2019 - 07.2020
- Lovingly cooked, cleaned, played with, transported, educated, and cared for children up to 10 hours, 5 days/week.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Communicated positively with children and guardians.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Education
College Degree - Undeclared
San Bernardino Valley College
San Bernardino, CA05.2028
High school diploma -
Indian Springs High School
San Bernardino, CA06.2021
Skills
- Cashiering
- Experience with Children
- Time Management
- Caregiving
- Organizational Skills
- Special Education
- Classroom Management
- Technology sales
- Personal Assistant Experience
- Cleaning Experience
- Teaching
- Host/Hostess
- Retail Sales
- English
- Experience working with students
- Positive Reinforcement Strategies
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Education
San Bernardino, CA,San Bernardino, CA
Skills
- Life Skills Development
- Dietary Guidelines
- Providing Feedback
- Suggestive Selling
- Store Opening and Closing
- Greet Guests
- Customer Service
Certification
Cpr certified
Timeline
Behavior Technician
Autism Learning Partners
09.2023 - Current
After-School Program Leader
Think Together, Inc
02.2022 - 11.2022
Warehouse Associate
Burlington Coat Factory, Burlington Industries
07.2021 - 01.2022
Sales Associate
Devons Jewelers
12.2020 - 06.2021
Babysitter
Nanny
01.2019 - 07.2020
College Degree - Undeclared
San Bernardino Valley College
High school diploma -
Indian Springs High School