Annette Angulo Onsurez
Glendora,CA
Summary
Passionate hardworking Customer Service Representative who is always ready to help and support the needs of others, aid in the development of company success, while bringing a positive and encouraging spirit to the team.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Rose International, Kaiser Permanente
Falls Church , VA Remote
12.2022 - 05.2023
- Answered high amount of inbound calls responded to emails regarding general inquiries such as, health insurance coverage, co-payment amount, nearest hospital ect.
- Providing assistance for members of deceased loved ones; cancelling health insurance coverage, cancelling all forms of marketing communication, provided reimbursement information if necessary.
- Preformed soft technical support; resolving bugs related to Kaiser Permanente app, reset login password, recovered locked accounts ect,
- Preformed other task such as updating members digital profiles, ordering medical health cards, resolved MRN discrepancies.
- Assisted members, and staff with navigating company website and member learning portals.
Store Associate
Target
Leesburg , VA
05.2022 - 11.2022
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Assisted with loading and unloading deliveries from vendors.
Patient Access Representative
Spectraforce Technologies; Amerisourcebergen
Falls Church , VA Remote
08.2021 - 02.2022
- Verified insurance coverage for services provided by the facility.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Assisted with scheduling outpatient appointments.
- Collected co-pays and other payments from patients at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Gallery Attendant
Autry Museum of the American West
Los Angeles , CA
04.2018 - 02.2020
- Greeted visitors and provided information about the gallery's artwork.
- Informed guests of gallery rules, such as not touching the artworks or taking pictures without permission.
- Checked tickets and directed visitors to appropriate areas of the gallery.
- Monitored the security system to ensure no unauthorized persons entered the premises.
- Maintained a safe environment by ensuring that all exits were clear at all times.
- Provided assistance to patrons with disabilities or special needs.
Assistant Store Manager
American Apparel
Arcadia , CA
05.2012 - 03.2017
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
Education
High School Diploma -
Arroyo High School
El Monte, CA06-2009
Some College (No Degree) - Art History,
Pasadena City College
Pasadena, CASkills
- Data Entry
- Inbound and Outbound Calling
- Account updating
- Paperwork Processing
- MS, Word,Excel
- 35 WPM
Timeline
Customer Service Representative
Rose International, Kaiser Permanente
12.2022 - 05.2023
Store Associate
Target
05.2022 - 11.2022
Patient Access Representative
Spectraforce Technologies; Amerisourcebergen
08.2021 - 02.2022
Gallery Attendant
Autry Museum of the American West
04.2018 - 02.2020
Assistant Store Manager
American Apparel
05.2012 - 03.2017
High School Diploma -
Arroyo High School
Some College (No Degree) - Art History,
Pasadena City College
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