Annette BAPTISTE
Covington,GA
Summary
Detail-oriented Medical Receptionist with 20-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
11
11
years of professional experience
Work History
Patient Access Specialist Part-Time
Emory Saint Joseph's Hospital
Sandy Springs, GA
03.2022 - 06.2023
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in computer system.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
Various Temporary Position
Various Temporary Companies
Atlanta, GA
01.2019 - 02.2022
- Verified demographics and insurance information to register patients in computer system.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- Called insurance companies and verified patient coverage.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Assembled registration paperwork and placed identification bands on patient.
- Submitted fees and claims to insurance companies manually or digitally.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Communicated financial obligations to patients and collected fees at time of service.
A/R Representative/Collections Specialist
Laureate Medical Group
Atlanta, GA
05.2015 - 06.2018
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Received payment and posted to appropriate customer accounts.
- Developed collection methods to achieve or exceed company financial goals.
- Met demands of busy collections group by performing high volume of daily calls.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
Medical Receptionist
Children's Healthcare of Atlanta at Egleston Hospital
Atlanta, GA
05.2012 - 02.2015
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Education
Academic Studies
John McDonough Senior High
New Orleans06.1987
Skills
- Referral Verification
- HIPAA Guidelines
- Front Desk Operations
- Appointment Scheduling
- Detail-Oriented
- Epic Systems
- Patient Callbacks
- Telephone Etiquette
- Patient Eligibility Requirements
- Payment Plan Options
- EHR Software
- Patient Billing
- Payment Scheduling and Collection
- Patient Referral
- Insurance Authorizations
- Outpatient Procedures
Timeline
Patient Access Specialist Part-Time
Emory Saint Joseph's Hospital
03.2022 - 06.2023
Various Temporary Position
Various Temporary Companies
01.2019 - 02.2022
A/R Representative/Collections Specialist
Laureate Medical Group
05.2015 - 06.2018
Medical Receptionist
Children's Healthcare of Atlanta at Egleston Hospital
05.2012 - 02.2015
Academic Studies
John McDonough Senior High