Annette Bray
Paola
Summary
Licensed Practical Nurse with over 20 years of experience in direct patient care, telephone triage, and care coordination. Skilled in managing clinical documentation, streamlining patient communication, and providing compassionate support to patients and families. Strong foundation in HIPAA compliance, EHR systems, and prior authorizations.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
Self-Employed
02.2024 - 05.2025
- Acted as liaison between patients, providers, families, and hospice to support compassionate care.
- Streamlined communication to ensure timely response to patient needs.
- Provided education about community resources and coordinated supportive services.
- Delivered exceptional customer service to enhance patient satisfaction.
Phone Triage Nurse
Gardner Family Medicine
Olathe
08.2023 - 02.2024
- Assessed patient needs and provided clinical advice over the phone.
- Scheduled appointments and collaborated directly with physicians.
- Entered data accurately into EHR and managed prior authorizations.
- Reduced medication errors through double-checking and improved efficiency in approval processes.
In-Home Caregiver
Self-Employed
Paola
03.2019 - 06.2023
- Assisted with daily living activities and ensured a safe home environment.
- Administered medications and transported patients to appointments.
- Maintained nutritional plans and updated care based on regular health assessments.
Licensed Practical Nurse (LPN)
Gardner/Olathe Health Family Medicine
Gardner
08.2009 - 03.2019
- Administered medications and assisted with diagnostic procedures.
- Handled multi-provider communications and scheduled patient appointments.
- Verified insurance eligibility and facilitated medication approvals.
- Managed electronic health records and coordinated with medical staff.
Education
Some College (No Degree) - LPN
Omar Gibson School of Nursing
Reeds Spring, MOHigh School Diploma -
Edmond Memorial High School
Edmond, OKSkills
- Telephone Triage & Protocol Adherence
- Prior Authorization Management
- Clinical Documentation & EHR
- Critical Thinking & Problem Solving
- HIPAA Compliance
- Communication & Patient Education
- Coordination with Providers and Hospice
- Medication Administration
References
- Staci Blann, Intake Specialist, AcuServe Infusions, sblann@acuservecorp.com
- Christina Elaine, RN, University of Kansas Health System Gardner Family Practice, cvannat1@gmail.com
- Shae McLean, RN, University of Kansas Health System Olathe ER, shaemclean18@gmail.com
Timeline
Patient Care Coordinator
Self-Employed
02.2024 - 05.2025
Phone Triage Nurse
Gardner Family Medicine
08.2023 - 02.2024
In-Home Caregiver
Self-Employed
03.2019 - 06.2023
Licensed Practical Nurse (LPN)
Gardner/Olathe Health Family Medicine
08.2009 - 03.2019
Some College (No Degree) - LPN
Omar Gibson School of Nursing
High School Diploma -
Edmond Memorial High School