Annette Broberg

Springfield,ME

Summary

Dynamic leader and strategic thinker with a proven track record with 14 years at athenaHealth, Inc., where I excelled in project management and team leader. Skilled in fostering teamwork and collaboration, I adeptly managed multiple projects, ensuring efficiency and productivity. My expertise in problem-solving and critical thinking contributed to significant improvements in customer support operations.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

years of professional experience

Work History

Customer Support Engineering Manager

AthenaHealth, Inc.

06.2010 - 06.2024

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated strong organizational and time management skills while managing multiple projects.

Sales Associate

The Bedworks of Maine

08.2006 - 12.2010

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Managed and organized documents for data entry tasks.
Completed business correspondence, transcription, and data entry.
Ensured accurate record keeping through meticulous data entry and database management.

Education

High School Diploma -

Oxford Hills High School, South Paris

05-1993

Skills

Denials and Remittance Tracking
Excel, Word, PowerPoint, Salesforce
Project management
Strategic planning
Coaching and mentoring
Teamwork and collaboration

Problem-solving
Critical thinking
Problem resolution
Verbal communication
Team leadership
Decision-making

Timeline

Customer Support Engineering Manager - AthenaHealth, Inc.

06.2010 - 06.2024

Sales Associate - The Bedworks of Maine

08.2006 - 12.2010

Oxford Hills High School - High School Diploma,