Annette Broberg

Springfield,ME

Summary

Dynamic leader and strategic thinker with a proven track record with 14 years at athenaHealth, Inc., where I excelled in project management and team leader. Skilled in fostering teamwork and collaboration, I adeptly managed multiple projects, ensuring efficiency and productivity. My expertise in problem-solving and critical thinking contributed to significant improvements in customer support operations.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

years of professional experience

Work History

Customer Support Engineering Manager

AthenaHealth, Inc.

06.2010 - 06.2024

• Managed multiple large-scale projects simultaneously, ensuring alignment with organizational goals and timely delivery.
• Developed project plans, timelines, and resource allocation strategies to optimize project execution and stakeholder engagement.
• Collaborated with cross-functional teams to streamline workflows and enhance service delivery, improving customer satisfaction scores.
• Conducted regular training sessions for team members on best practices in project management and operational processes.
• Analyzed project performance data to identify trends and areas for improvement, leading to actionable insights and strategic initiatives.
• Created and maintained comprehensive documentation for project processes and procedures, ensuring knowledge transfer and continuity.
• Resolved outstanding client AR by working both denials and remittance tracking

Sales Associate

The Bedworks of Maine

08.2006 - 12.2010

• Managed cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business and enhance customer loyalty.
• Managed returns, exchanges, and refunds in accordance with store policy, ensuring customer satisfaction.

Education

High School Diploma -

Oxford Hills High School, South Paris

05-1993

Skills

Project Management: Extensive experience in managing multiple projects, ensuring timely delivery and quality outcomes

Data Analysis: Proficient in athenaOne reporting and data analysis to inform decision-making and operational improvements

Quality Assurance: Developed and implemented quality assurance standards and processes to enhance service delivery

Strategic Planning: Skilled in strategic planning and workflow optimization to improve operational efficiency

Coaching and Mentoring: Experienced in training and mentoring team members to enhance performance and skill development

Communication: Excellent verbal and written communication skills facilitate effective team collaboration

Problem-solving: Strong analytical skills to identify issues and implement effective solutions

Denials and Remittance Tracking: Extensive experience working denials and remittance tracking

Operating systems: Extensive experience with Microsoft, Excel, PowerPoint, Salesforce, athenaOne

Timeline

Customer Support Engineering Manager - AthenaHealth, Inc.

06.2010 - 06.2024

Sales Associate - The Bedworks of Maine

08.2006 - 12.2010

Oxford Hills High School - High School Diploma,