Annette Cardenas
PO Box 133
Summary
Dynamic administrative professional with extensive experience at Taos Behavioral Health, excelling in customer service and data entry. Proven ability to enhance office efficiency and foster positive relationships, ensuring confidentiality and compliance. Skilled in utilizing computer systems to manage records while delivering exceptional support and contributing to a collaborative work environment.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
31
31
years of professional experience
Work History
Administrative Assistant
Taos Behavioral Health/ Nonviolence Works Inc
08.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Bank Teller
Hillcrest Bank, NBH Bank
07.2013 - 08.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Assisted customers with compromised debit cards and issued new credentials.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Placed orders for customer checks and verified starting numbers.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Removed mutilated currency from circulation.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Monitored and verified suspicious activity on customer accounts.
- Executed wire transfers, stop payments and account transfers.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received loan and utility payments, sending funds to correct destinations.
Cashier Assistant
Cid's Food Market
05.1994 - 07.2012
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Bagged items securely to minimize breakages and reduce losses.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Retrieved items for customers and verified prices.
- Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
- Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Trained new cashier team members in customer service and money handling processes.
- Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Promoted store specials and loyalty programs to customers, enhancing sales and repeat business.
- Maintained accurate cash drawer through careful cash handling and reconciliation processes.
- Increased store loyalty by engaging customers with friendly and helpful service.
- Enhanced customer checkout experience by providing efficient and accurate transaction processing.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
Taos High School
Taos NM 8757105-1990
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant
Taos Behavioral Health/ Nonviolence Works Inc
08.2021 - Current
Bank Teller
Hillcrest Bank, NBH Bank
07.2013 - 08.2021
Cashier Assistant
Cid's Food Market
05.1994 - 07.2012
High School Diploma -
Taos High School
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