MS Word
Andy Yu
Music Performance
Chino,CA
Summary
I am a University of California Riverside graduate student with a background in Music Performance currently making a career path adjustment to become a Music Therapist for support to people with mental difficulties and to those who need musical uplifting. I also have another venture as a goal-oriented small business owner with superior understanding of E-commerce companies and online markets. I demonstrated a proven history of making profitable business choices and maximizing revenues through streamlining business processes. Articulate, forward-thinking and resourceful in meeting unique demands.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Behavioral Health Technician
Behavioral Health Works, Inc
Anaheim, CA
2023.08 - Current
- Facilitated on-site activities, support groups, and outings for clients.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
Server
Red Lobster
City of Industry, CA
03.2023 - 07.2023
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
E-Commerce Specialist
Self Employed
Anaheim, CA
03.2022 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Generated more than $22500 in monthly sales with successful marketing, sales and customer relations approaches
- Consulted with customers to assess needs and propose optimal solutions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Optimized team hiring, training and performance.
- Promoted business via social media to generate leads and maximize brand identity.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions
- Maintained working knowledge of company products, services and promotions
- Met or exceeded sales goals and worked as team player in supporting other sales
- Developed and maintained courteous and effective working relationships
Manager
Chipotle
Chino Hills, CA
02.2022 - Current
- Oversaw food preparation and monitored safety protocols.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Increased kitchen efficiency 50 by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Enhanced business productivity by training 10+ team members on best practices and protocols.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Security Guard
Live Nation Worldwide Inc.
Riverside, AL
09.2021 - 02.2022
- Permitted entry with escort for approved persons into secure locations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Completed full building and grounds patrols to spot and investigate concerns.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Oversaw entry and exit of up to 500 employees and visitors daily.
- Interacted assertively but non-confrontationally with personnel and general public.
Crew Member
Chipotle
Chino, CA
03.2021 - 02.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Trained new team members on procedures, customer service and sales techniques.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Prepared products following restaurant, health and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team of 6 to prepare right amount of food each day
Server
Alhambra Masonic Lodge
Alhambra, CA
08.2012 - 08.2016
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Supported needs of 10 - person wait staff who attended to specific needs of customers with social relevancy and intentionality
Education
High School Diploma -
Alhambra High School
Alhambra, CA 08.2012 - 08.2016
Bachelor of Arts - Music Performance
University of California Riverside
Riverside 08.2016 - 01.2021
Skills
Sound Design
undefinedSoftware
MS Excel - Spreadsheets
Microsoft Powerpoint
Microsoft Outlook
Interests
Singing
Guitar
Sports
Business Marketing
Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Behavioral Health Technician
Behavioral Health Works, Inc
2023.08 - Current
Server
Red Lobster
03.2023 - 07.2023
E-Commerce Specialist
Self Employed
03.2022 - Current
Manager
Chipotle
02.2022 - Current
Security Guard
Live Nation Worldwide Inc.
09.2021 - 02.2022
Crew Member
Chipotle
03.2021 - 02.2022
Bachelor of Arts - Music Performance
University of California Riverside
08.2016 - 01.2021
High School Diploma -
Alhambra High School
08.2012 - 08.2016
Server
Alhambra Masonic Lodge
08.2012 - 08.2016
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