Annette Cotton
Little Rock,AR
Summary
Paratransit Scheduler/ Reservationist with over 15 years of experience in the Paratransit Industry . Hardworking with excellent telephone skills. Works to answer all customer questions via phone or email to reach positive outcomes.
Work closely with operators and management to provide optimal work assignments. Knowledgeable of ADA regulations to provide paratransit customers with safe and efficient transportation within reason.
Overview
20
20
years of professional experience
Work History
Scheduler/Reservationist
Rock Region Metro
01.2004 - Current
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Resolved various issues and discrepancies for customers.
- Provided customers with information about availability and pricing.
Education
No Degree - Nursing
Baptist School of Nursing
Little Rock, ARBachelor of Applied Studies - Criminal Justice With Emphasis of Psychology
Strayer University
Little Rock, ARHigh School Diploma -
Little Rock Central High
Little Rock, AR05.1982
Skills
- Telephone Reservations
- Microsoft Office
- Administrative Support
- Daily Reports
- Data Input Software
- Clerical Support
- Transportation Information
Affiliations
The Church at Rock Creek
Celebrate Recovery Leadership Team
Women's Discipleship Program
Timeline
Scheduler/Reservationist
Rock Region Metro
01.2004 - Current
No Degree - Nursing
Baptist School of Nursing
Bachelor of Applied Studies - Criminal Justice With Emphasis of Psychology
Strayer University
High School Diploma -
Little Rock Central High
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