Annette Cummins
Grapevine,TX
Summary
Dynamic hospitality professional with extensive experience at Stellini Italian Restaurant, excelling in exceptional customer service and sales techniques. Proven ability to enhance guest experiences through effective complaint resolution and upselling strategies, contributing to increased repeat business. Strong multitasker and team collaborator, dedicated to fostering a positive atmosphere and operational efficiency.
Overview
10
10
years of professional experience
Work History
Wait Staff Member
Stellini Italian Restaurant
Grapevine, TX
04.2021 - 09.2025
- Managed transactions efficiently, ensuring accuracy in cash handling and point-of-sale operations.
- Supported team members during peak hours, contributing to smooth operational workflows.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Assisted in training new staff on restaurant procedures and customer engagement techniques.
- Cultivated warm relationships with regular customers.
Hostess Manager
The Ranch Country Club
Irving, TX
02.2020 - 02.2021
- Supervised front-of-house operations, maintaining high standards of cleanliness and organization.
- Implemented training programs that improved team efficiency and reduced onboarding time.
- Analyzed customer feedback data to identify trends and areas for service improvement.
- Led weekly meetings to discuss operational challenges and devise actionable solutions.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
- Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
- Coordinated with kitchen and floor staff for smooth operation during peak hours, ensuring customer satisfaction.
Hostess Manager
Lambertis
Irving
03.2016 - 04.2018
- Managed reservations system, ensuring accuracy and timely updates for guest bookings.
- Developed strategies to enhance overall guest experience through feedback implementation.
- Coordinated seating arrangements to optimize guest flow and minimize wait times.
- Trained staff on customer service standards and effective communication techniques.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Trained new hostesses in customer service excellence, improving team performance and guest experience.
Education
North Lake College
Irving, TX2022
High School Diploma -
The Highlands School
Irving, TX2018
Skills
- Strong multitasking
- Efficient organization
- POS system operation
- Professional appearance
- Handling complaints
- Hospitality service expertise
- Exceptional customer service
- Sales techniques
- Suggestive selling
- Sales expertise
- Item promotion
- Team collaboration
- Positive and professional
- Adaptable and flexible
- Warm and friendly
Timeline
Wait Staff Member
Stellini Italian Restaurant
04.2021 - 09.2025
Hostess Manager
The Ranch Country Club
02.2020 - 02.2021
Hostess Manager
Lambertis
03.2016 - 04.2018
North Lake College
High School Diploma -
The Highlands School