Annette Decker
Syracuse,NY
Summary
Directed administrative and operational functions across healthcare support office management, HR, finance, and customer relations; applied strategic planning, process improvement, accounts receivable/payable, data accuracy, and regulatory compliance, with advanced expertise in Epic EHR, patient scheduling, and medical documentation to maintain organizational success, accuracy, and service excellence.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Medical Secretary / Medical Administration
Upstate Cardiovascular Group
Liverpool, NY
07.2024 - 05.2025
- Scheduled high-volume patient appointments, improved provider productivity and reduced scheduling gaps.
- Managed Epic EHR documentation, ensuring accurate charting and timely record updates.
- Verified insurance eligibility and secured prior authorizations to prevent claim delays.
- Coordinated referrals, diagnostic testing, and follow-up care to support continuity of treatment.
- Prepared patient charts and documented medical histories with strong attention to detail.
- Maintained strict HIPAA compliance and confidentiality standards.
- Responded to patient inquiries with professionalism and empathy.
- Assisted in onboarding and training new administrative staff.
Operations / General Manager
Singing Waters RV Park
Old Forge, NY
07.2006 - 12.2023
- Directed daily operations for a multi-facility resort, overseeing staffing, scheduling, and performance management.
- Managed budgeting, financial reporting, and accounting functions.
- Implemented safety, maintenance, and preventative programs to ensure regulatory compliance.
- Developed marketing strategies that increased guest satisfaction and retention.
- Oversaw property improvements and expansion projects.
- Resolved customer concerns promptly while maintaining high service standards.
Administrative Assistant
LaFave, White & McGivern
Boonville, NY
08.2004 - 07.2006
- Managed accounts payable/receivable and prepared bank deposits.
- Produced financial reports, correspondence, and spreadsheets.
- Maintained accurate office documentation and supported daily administrative operations.
Administrative Assistant / Director’s Assistant
Mohawk Valley Health System
Utica, NY
01.1999 - 08.2004
- Supported executive leadership with administrative operations and departmental coordination.
- Assisted with budgeting, financial reporting, and planning.
- Coordinated meetings, prepared reports, and maintained organizational records.
- Supported personnel administration, scheduling, and training.
Chief Financial Officer / Controller
American Hockey League
Syracuse, NY
03.1997 - 01.1999
- Directed budgeting, forecasting, and financial planning.
- Prepared financial statements and regulatory reports.
- Managed cash flow, banking, and investment activities.
- Supported executive leadership through strategic financial analysis.
Accounts Receivable Specialist
Georgia-Pacific
Syracuse, NY
05.1994 - 03.1997
- Processed accounts receivable and customer payments.
- Prepared bank deposits and maintained financial records.
- Evaluated customer creditworthiness and reconciled transactions.
Education
Associate of Science -
Mohawk Valley Community College
Utica, NY05-2015
Skills
Epic EHR
Patient Scheduling & Coordination
Insurance Verification & Authorizations
Medical Records & Chart Preparation
HIPAA Compliance
Quality Reporting & Data Accuracy
Multidisciplinary Team Support
Staff Training & Onboarding
Operations & Financial Management
Certification
Certified Specialist in Trauma Registry (CSTR), Certified Abbreviated Injury Scale Specialist (CAISS), Epic Electronic Health Record (EHR), HIPAA Compliance
Timeline
Medical Secretary / Medical Administration
Upstate Cardiovascular Group
07.2024 - 05.2025
Operations / General Manager
Singing Waters RV Park
07.2006 - 12.2023
Administrative Assistant
LaFave, White & McGivern
08.2004 - 07.2006
Administrative Assistant / Director’s Assistant
Mohawk Valley Health System
01.1999 - 08.2004
Chief Financial Officer / Controller
American Hockey League
03.1997 - 01.1999
Accounts Receivable Specialist
Georgia-Pacific
05.1994 - 03.1997
Associate of Science -
Mohawk Valley Community College