Head Medical Assistant experienced in managing clinical and administrative tasks within women's healthcare. Achieved improved workflow efficiency and enhanced patient satisfaction through effective leadership and team coordination. Focused on delivering high-quality patient care and fostering a positive healthcare environment.
Overview
1
1
Certification
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Head Medical Assistant / Medical Assistant Supervisor
Jersey Women's Care Center
Fair Lawn, New Jersey
06.2025 - Current
Supervised and supported medical assistant staff, enhancing daily clinical operations.
Assisted providers with patient care, clinical procedures, and patient preparation.
Coordinated patient appointments, follow-ups, and daily office workflow to optimize patient flow.
Maintain accurate patient records and documentation using Epic.
Process prior authorizations for medications, procedures, and treatments.
Communicate with insurance companies regarding authorization requests and approvals.
Trained new employees and facilitated team development to improve service delivery.
Maintain patient confidentiality and provide excellent customer service.
Medical Assistant / Surgery Coordinator
Living Springs Women's Care
Passaic, NJ
01.2023 - 01.2024
Coordinated surgical scheduling and communicated with patients regarding procedures.
Coordinated surgical scheduling and informed patients about procedures to ensure clarity and preparedness.
Assisted with patient preparation, appointment scheduling, and follow-up coordination.
Utilized Epic electronic health records for accurate patient documentation and streamlined office operations.
Managed scheduling tasks to maintain organized workflow and enhance team efficiency.
Used Epic electronic health records to support patient documentation and office operations.
Education
Graduate - Medical Assistant Program
Fortis Institute
Wayne, NJ
11.2022 - 04.2023
High School Diploma -
John F. Kennedy High School
Paterson, NJ
09.2015 - 01.2019
Skills
Prior Authorizations
Epic EHR
Clinical support
Surgical Coordination
Patient scheduling
Office operations
Team training
Time Management
Problem Solving
Confidentiality & Professionalism
Communication and Interpersonal Skills
Personal Information
Title: Certified Medical Assistant
Certification
NHA Certified Clinical Medical Assistant (CCMA) 2023 – Present
LANGUAGES
Title: Certified Medical Assistant
Timeline
Head Medical Assistant / Medical Assistant Supervisor
Office Supervisor (Promoted from Lead Medical Assistant) at Mercy Women's HealthOffice Supervisor (Promoted from Lead Medical Assistant) at Mercy Women's Health