Hollie Holman
Mercy Women's Health
St. Charles,MO
1
Certification
28
years of professional experience
Dedicated Women's Health professional with nearly 30 years of progressive experience in obstetrics, gynecology, patient care, practice operations, and team leadership. Recognized for building collaborative teams, improving clinic workflows, mentoring employees, and partnering with providers to deliver exceptional patient-centered care. Passionate about supporting women through menopause and healthy aging, with education, advocacy, and personalized care. Demonstrated success performing and supervising clinical, administrative, scheduling, front-office, and operational functions throughout all stages of practice growth. Combining extensive Women's Health experience with leadership, operations, and clinical expertise, I bring the versatility, initiative, and relationship-building skills needed to help launch, grow, and sustain innovative Women's Health programs.
Work History
Office Supervisor (Promoted from Lead Medical Assistant)
2 Years 1 Month- Promoted into a multi-site leadership role after demonstrating exceptional leadership, operational excellence, physician support, and clinical expertise.
- Lead day-to-day operations for three OB/GYN practices supporting ~ 30 employees, 8-10 physicians, 3 nurse practitioners, and 3 certified nurse midwives while ensuring efficient workflows, exceptional patient experiences, and operational continuity.
- Directed full employee lifecycle: candidate selection, hiring, onboarding, coaching, performance management, and professional development to build high-performing teams.
- Direct the full employee lifecycle: candidate selection, hiring, onboarding, coaching, performance management, and professional development to build high-performing teams.
- Designed and implemented a structured 30-60-90-day onboarding and performance program to strengthen employee integration, accountability, and development.
- Developed staffing plans balancing provider schedules, patient access, operational efficiency, and labor management needs.
- Collaborate with organizational leadership to identify operational efficiencies, improve patient access, and support strategic growth initiatives across multiple Women's Health practices.
- Supported the launch of a new Women's Health clinic location through staffing coordination, workflow development, scheduling implementation, and operational planning.
- Recognized by senior leadership for maintaining operational excellence, effective leadership, and team support while serving as acting manager and successfully overseeing operations for three medical practices during the manager's extended leave.
- Served as Office Compliance Champion, promoting regulatory compliance and operational accountability while ensuring adherence to organizational standards.
- Supported employee engagement initiatives and communication between organizational leadership and staff as a Leadership Ambassador.
- Received multiple Mercy Praise recognitions for leadership, teamwork, service excellence, and commitment to patient care.
Lead Medical Assistant
2 Years 1 Month- Oversaw daily Medical Assistant operations while performing advanced standard rooming quality measures, assisting providers during examinations and procedures, and ensuring compliance with clinical standards and patient care protocols.
- Supervised and trained a team of Medical Assistants; fostered a collaborative, high-performance work environment and provided day to day clinical and administrative leadership.
- Supervised and trained a team of Medical Assistants; fostered a collaborative, high-performance work environment and provided day to day clinical and administrative leadership.
- Completed comprehensive patient assessments (vitals, histories, medication reconciliation) and maintained accurate Epic documentation aligned with Advanced Standard Rooming quality measures.
- Administered medications, vaccines, therapeutic injections, pregnancy testing, urinalysis, specimen collection, and laboratory processing.
- Managed high-volume Epic In-Basket communications; prioritized messages from providers, nurses, leadership, staff, and patients for timely follow-up.
- Coordinated abnormal Pap smear tracking to ensure timely patient notification, follow-up, and continuity of care.
- Coordinated tracking of abnormal Pap smears to ensure timely patient notification and continuity of care.
Registered Medical Assistant
7 Years 5 Months- Assisted physicians in delivering comprehensive gynecologic, obstetric, infertility, preventive health, and women's health services to enhance patient care.
- Communicated cytology, pathology, mammogram, laboratory, and diagnostic test results; reviewed provider recommendations, discussed treatment plans, and coordinated follow-up care to ensure patient understanding and adherence.
- Communicated cytology, pathology, mammogram, laboratory, and diagnostic test results; reviewed provider recommendations, discussed treatment plans and follow-up care, answered patient questions, and coordinated appropriate next steps.
- Coordinated referrals, diagnostic testing, prior authorizations, and continuity-of-care services to streamline patient follow-up and improve care transitions.
- Served as liaison between patients, providers, surgery centers, diagnostic facilities, and specialists to ensure coordinated, patient-centered care.
- Managed daily administrative tasks to ensure smooth office operations. and front-office operations, scheduled and checked insurance benefits for appointments, surgeries, in-office procedures and testing.
- Trained and mentored staff; served as a resource for workflow and patient-care processes.
- Developed supply management and inventory control systems that improved efficiency and reduced excess inventory.
Registered Medical Assistant
16 Years 7 Months- Acquired practice for Mercy Women's Health/OBGYN in 2012.
- Delivered comprehensive clinical, administrative, scheduling, and operational support to enhance efficiency in a busy Women's Health practice.
- Administered injections, venipuncture, non-stress testing, bone-density testing, specimen collection, and point-of-care testing.
- Assisted physicians with gynecologic and obstetric procedures; provided patient education on treatment plans and follow-up care.
- Provided comprehensive clinical, administrative, scheduling, and operational support within a busy Women's Health practice.
- Scheduled appointments, surgeries, and diagnostic testing while coordinating continuity of care and patient follow-up.
- Coordinated scheduling of appointments, surgeries, and diagnostic testing, ensuring continuity of care and effective patient follow-up.
- Facilitated smooth transition during practice acquisition, ensuring uninterrupted patient care and operational stability.
Education
Registered Medical Assistant
- General Studies Coursework
Skills
Practice Operations
Team Leadership
Recruitment
Hiring & Onboarding
Workflow Optimization
Regulatory Compliance
Practice Startup Support
Care Coordination
Prior Authorizations
Epic EMR
Certification
- Registered Medical Assistant (RMA)
- CPR/BLS
Timeline
Office Supervisor (Promoted from Lead Medical Assistant)
Mercy Women's Health
07.2024 - CurrentRead More
Lead Medical Assistant
Mercy Women's Health
06.2022 - 07.2024Read More
Registered Medical Assistant
Women's Care Specialists
01.2015 - 06.2022Read More
Registered Medical Assistant
Obstetrics & Gynecology, Inc.
06.1998 - 01.2015Read More
St. Louis Community College at Meramec
from General Studies Coursework
Read More
Missouri College
Registered Medical Assistant
Read More