Annette Espinosa-Creamer
Crowley,TX
Summary
Dedicated Customer Service Professional with 15-20 years of experience in the Medical Field, passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Zurvita
11.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Processed customer service orders promptly to increase customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Medical Records Clerk
Solis Mammography
02.2016 - 08.2021
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Supported medical staff by providing organized and accurate medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Printed and photocopied documents to provide patients with copies of medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Assisted in preparation of medical reports for external parties.
- Verified accuracy of patient information in medical records.
Physician Office Representative
Baylor Scott & White
09.2014 - 09.2015
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
Customer Service Representative II
Plaza Medical Center
05.2014 - 09.2014
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Updated patient records with accurate, current insurance policy information.
- Updated account information to maintain customer records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Customer Service Representative
UNT Health Science Center
11.2008 - 05.2014
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Updated account information to maintain customer records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Medical Assistant
Tarrant County Hospital District/JPS
03.1999 - 10.2008
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Verified patient insurance coverage and collected required co-payments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Certified Medical Assistant -
Education America
Fort Worth, TX02.1999
GED -
Adult Education Center
Fort Worth, TX04.1998
High School Diploma -
R.L. Paschal High School
Fort Worth, TX05.1984
Skills
- Insurance Eligibility
- Insurance Coverage Verification
- Payment Method
- Insurance Information Collection
- HIPAA Compliance
- Understanding Customer Needs
- Critical Thinking
- Active Listening
- Managing Multiple Tasks
- Customer Service
- Active Listening
- Problem-Solving Ability
- Customer Relations
- Time Management
- Medical Insurance
- Verifying Eligibility
Timeline
Customer Service Representative
Zurvita
11.2021 - Current
Medical Records Clerk
Solis Mammography
02.2016 - 08.2021
Physician Office Representative
Baylor Scott & White
09.2014 - 09.2015
Customer Service Representative II
Plaza Medical Center
05.2014 - 09.2014
Customer Service Representative
UNT Health Science Center
11.2008 - 05.2014
Medical Assistant
Tarrant County Hospital District/JPS
03.1999 - 10.2008
Certified Medical Assistant -
Education America
GED -
Adult Education Center
High School Diploma -
R.L. Paschal High School
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