Annette Espinoza
Willard,UT
Summary
Dedicated Direct Support Professional with a proven track record at Chrysalis, enhancing client wellness through exceptional care and crisis intervention. Skilled in CPR/AED and adept at conflict resolution, I consistently improve patient engagement and safety. Leveraging time management and empathy, I excel in fast-paced environments, significantly boosting client satisfaction and team efficiency.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Chrysalis
Clearfield, UT
07.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Cashier
Burlington
Ogden, UT
09.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Team Member
Dominoes Pizza
Farr West, UT
06.2023 - 09.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Ice Cream Scooper
Baskin Robins
Ogden, UT
03.2022 - 10.2022
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
Concessions Worker
Megaplex Theaters
Ogden, UT
05.2021 - 03.2022
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Education
High School Diploma -
Ben Lomond
Ogden, UT05.2024
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Housekeeping tasks
- Health and safety requirements
- Direct patient care
- Safety monitoring
- Problem-solving
- Multitasking and organization
- Empathy and patience
- Active listening
- Conflict resolution
- Record keeping
- De-escalation techniques
- CPR certification
- First aid certification
- CPR/AED
Timeline
Direct Support Professional
Chrysalis
07.2024 - Current
Cashier
Burlington
09.2023 - 02.2024
Team Member
Dominoes Pizza
06.2023 - 09.2023
Ice Cream Scooper
Baskin Robins
03.2022 - 10.2022
Concessions Worker
Megaplex Theaters
05.2021 - 03.2022
High School Diploma -
Ben Lomond