Annette Figueroa
Wyndham at Shawnee
Saylorsburg,PA
6
years of professional experience
Front Desk Professional experienced in customer service and bilingual communication. Enhanced guest satisfaction and streamlined operations through effective problem-solving. Focused on leveraging strengths while acquiring new skills to contribute positively to team objectives.
Work History
Front Desk Agent
2 Years- Managed guest check-in and check-out processes to ensure efficient front desk operations.
- Responded promptly to guest inquiries, enhancing overall customer satisfaction.
- Coordinated reservations and room assignments using property management system.
- Assisted with billing issues, providing accurate information and resolving discrepancies.
- Collected deposits and payments from guests at front desk.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
PBX Operator
2 Years- Managed multi-line phone systems, optimizing call routing to enhance customer service experience.
- Coordinated guest services by responding promptly to inquiries and transferring calls to appropriate department.
- Coordinated guest services by promptly addressing inquiries and effectively directing calls to appropriate departments.
Front Desk Agent
4 Years- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area for professional appearance.
- Collaborated with housekeeping and maintenance teams to address guest needs promptly.
Education
Associate of Science - Business Management / Accounting
- Dean's List [Semester and Year]
Skills
Guest services
Customer service
Cash handling
Hospitality services
Data entry
Computer skills
Fluent in Spanish
Problem-solving skills
Timeline
Front Desk Agent
Wyndham at Shawnee
01.2024 - 01.2026Read More
PBX Operator
Wyndham
01.2024 - 01.2026Read More
Front Desk Agent
Marriott
12.2019 - 12.2023Read More
Interboro College
Associate of Science from Business Management / Accounting
Read More