Annette Garcia
Summary
10+ years of Customer Service experience 3 years of Collections experience Bilingual-English/Spanish Multiline phones Adept and problem-solving
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
16
16
years of professional experience
Work History
Server and Payments Collections
People Ready
06.2017 - Current
- Promoted to Payment Collections for outstanding performance as Server
- Manage food, event schedule, and invoice payments for major events
BDCSales
Camelback Hyundai
03.2024 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
BDC Director
Ken Garff Kia and Hyundai
09.2022 - 03.2024
- Trained team to answer incoming phone calls and schedule appointments for sales team.
- Spearheaded special projects aimed at driving continuous improvement within the department''s processes and systems.
- Reduced staff turnover rates through effective hiring practices focused on selecting candidates well-suited for the demands of the BDC manager role.
- Helped team achieve goals to boost sales and build morale.
- Logged customer comments in dealer management system for follow-up.
BDC Representative
Riverview Toyota Scion
02.2019 - 09.2022
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Assisted management in analyzing performance metrics, identifying areas for improvement and implementing new strategies.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
Business Development Representative
Rodeo Ford
03.2014 - 06.2017
- Built a positive rapport with customers which resulted in customer satisfaction for vehicle purchases
- Got Ford and Honda Certified to be knowledgeable for customer satisfaction
- Spanish Commercials for Advertising
Driver/Auto Aution
Manhheim
06.2015 - 05.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Sales and Marketing
Larry Miller Toyota
04.2012 - 02.2013
- Marketing for Holiday Events Rebates Incentives through internet
- Collections follow with Customer for payments owed
Business Development Representative
Courtesy Chevrolet
03.2009 - 04.2012
- Training for New and Used Cars Appointment Setter for Spanish speaking customer
- Service Appointments for Oil Changes
- Cashier
Education
Diploma - Clerical Administration
JTPA Vocational
Yuma, AZDiploma -
Carl Hayden High School
Phoenix, AZSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
BDCSales
Camelback Hyundai
03.2024 - 10.2024
BDC Director
Ken Garff Kia and Hyundai
09.2022 - 03.2024
BDC Representative
Riverview Toyota Scion
02.2019 - 09.2022
Server and Payments Collections
People Ready
06.2017 - Current
Driver/Auto Aution
Manhheim
06.2015 - 05.2017
Business Development Representative
Rodeo Ford
03.2014 - 06.2017
Sales and Marketing
Larry Miller Toyota
04.2012 - 02.2013
Business Development Representative
Courtesy Chevrolet
03.2009 - 04.2012
Diploma -
Carl Hayden High School
Diploma - Clerical Administration
JTPA Vocational