Kevin Benites

• Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
• Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
• Excelled in meeting performance objectives by utilizing exceptional analytical skills and thorough attention to detail in identifying fraud.
• Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Improved overall team productivity by implementing best practices in organization and time management.
• Assisted in the preparation of reports for senior management, outlining findings from investigations into suspected non-compliant activities.

• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Improved client fitness levels by developing personalized workout plans and monitoring progress.
• Explained exercise modifications and contraindicated movements to participants with history of injury.
• Fostered a positive workout environment with upbeat energy and professional demeanor.
• Maintained high standards of safety and cleanliness in training areas, minimizing risk of injury and promoting healthy workout environment.
• Trained clients during strength training, cardio vascular exercise, and stretching.

• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Evaluated customer data to identify and prevent fraudulent activities.
• Developed and implemented procedures to detect and prevent fraud.
• Produced detailed reports of fraud investigations and presented findings to senior management.
• Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
• Worked with third-party vendors to access and analyze data and systems.
• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
• Reviewed transactions and receipts to identify any suspicious activity.
• Contacted customers directly to notify of fraudulent activity and minimize impacts.
• Reduced financial losses from chargebacks by closely monitoring transactions and identifying suspicious activity.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Promptly responded to inquiries and requests from prospective customers.
• Trained new personnel regarding company operations, policies and services.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Communicated with vendors regarding backorder availability, future inventory and special orders.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Consulted with outside parties to resolve discrepancies and create effective solutions.
• Recommended products to customers, thoroughly explaining details.

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Developed team communications and information for Team meetings.
• Maintained organized work area by storing equipment safely and properly.
• Unloaded packages with care and placed in proper staging area.
• Handled packages with care while transporting from truck to loading dock.
• Performed labeling duties to ensure proper identification of boxes and pallets.
• Promoted workplace safety by reporting or mitigating hazards in timely manner.
• Assisted other team members in navigating large loads.

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