Annette Garcia
Chaparral
Summary
Dynamic administrator with a proven track record at Garcias Concrete, excelling in conflict resolution and team leadership. Skilled in data management and office administration, I streamlined operations and enhanced customer satisfaction through effective communication and relationship development. Committed to fostering a positive work environment and driving organizational success.
Overview
13
13
years of professional experience
Work History
Administrator
Garcias Concrete
01.2013 - Current
- Facilitated conflict resolution among staff members to maintain a positive work environment and team cohesion.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Devised and implemented processes and procedures to streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
Administrative Assistant
Deployed Services
01.2023 - 07.2025
- Managed scheduling and coordination of meetings for multiple departments, ensuring efficient time management.
- Developed and maintained filing systems to enhance document retrieval and organization.
- Assisted in preparing reports and presentations, contributing to improved communication with stakeholders.
- Streamlined office processes by implementing new software tools for task management and collaboration.
- Collaborated with team members to organize company events, fostering a positive workplace culture.
- Conducted research and compiled data for various projects, supporting informed decision-making processes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Customer Service Representative
EmployBridge
05.2021 - 10.2021
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Assisted in training new staff on company policies and customer service protocols to enhance team performance.
- Maintained detailed records of customer interactions in CRM systems to improve service efficiency.
- Collaborated with cross-functional teams to address complex customer issues, enhancing satisfaction rates.
- Developed and maintained knowledge of product offerings to provide informed support and solutions to customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Administrator
La Victoria Home Care
06.2020 - 02.2021
- Managed scheduling and coordination of caregiver assignments to ensure optimal patient coverage.
- Developed and maintained documentation processes for patient care plans and compliance records.
- Streamlined communication between caregivers, clients, and families to enhance service delivery.
- Conducted regular audits of client files to ensure adherence to regulatory standards and best practices.
- Enhanced operational efficiency by identifying areas for process improvement within administrative workflows.
- Implemented training sessions for new staff on company policies and procedures for improved onboarding.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Provided support in financial management tasks, including invoicing and budget tracking for home care services.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Improved employee productivity with effective time management strategies for daily tasks.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
Education
Certification - Nursing
Emerald Nursing School
El Paso, TX11-2016
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- Team building and leadership
- Office management
- Personable and approachable
- Data confidentiality
- Document management
- Staff management
- Schedule coordination
- Conflict resolution
- Time management
- Scheduling
- Work Planning and Prioritization
- Relationship development
- Goal setting
Timeline
Administrative Assistant
Deployed Services
01.2023 - 07.2025
Customer Service Representative
EmployBridge
05.2021 - 10.2021
Administrator
La Victoria Home Care
06.2020 - 02.2021
Administrator
Garcias Concrete
01.2013 - Current
Certification - Nursing
Emerald Nursing School