Annette Garcia
Pico Rivera,USA
Summary
Seeking a full-time position where my qualifications and skills will be both beneficial to your company and my personal career. Seven years’ experience in customer service. About 2 years in logistics industry as security and marking.
Professional customer service leader prepared to drive improvements in client interactions and team performance. Background in managing customer service operations and implementing effective solutions. Known for fostering team collaboration and flexibility in dynamic settings. Skilled in problem-solving and relationship-building.
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
19
19
years of professional experience
Work History
Customer Service
Arnies Dollar Store, CA
CA
01.2019 - Current
- As a store supervisor, I oversee a team of staff members also financially objective to all aspects of the store maintaining the store cleanliness and marketing products. Work with the register and outgoing personality to insure customer satisfaction to their products
Hospitality Worker
Travelodge
Whittier, CA
02.2022 - 03.2025
- Provided exceptional customer service, enhancing guest experiences and satisfaction.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and timely service.
- Assisted in training new staff on operational procedures and best practices.
- Maintained cleanliness and organization of dining areas, adhering to health standards.
- Monitored inventory levels, coordinating orders to minimize shortages and waste.
- Led team meetings to discuss performance improvements and set operational goals.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
Security and customer services
JC Penny Distribution Center, Cypress CA
Cypress, CA
09.2016 - 11.2018
- As a security officer, I’m able to ensure that all employees behave in a safe and professional manner. In addition to safety roles, the scope of my position also included secretarial duties as well. Such as receiving phone, self-directed, effective PC skills, mulita takes work under pressure invoices and order entry, and technical office support including faxing, filling, and shipping orders for company clients. Strong customer severe skills in logistics industry.
Security officer second in commander
SP Plus security, Los Angeles CA
Los Angeles, CA
06.2014 - 09.2016
- Worked in a large fast-paced reteruant environment that required observing and reporting all activity to ensure public safety. Additional roles included processing orders for food companies and promoting customer relations. Overseen 5 officers under my control.
Sales Associate
Lowes, Pico Rivera
Pico Rivera
07.2013 - 05.2014
- Worked as retail sales associate helping customers find products and solve problems. Valuable experience with cash register attendant while effectively promoting weekly sales to guests.
Sales Assistant Manger
Payless Shoes, Pico Rivera, CA
Pico Rivera, CA
07.2007 - 09.2011
- As assistant manager, managing a team to ensure stores sales goals. Answering customer complaints and helping team members provide excellent customer care. Self-directed/ fast learner
Education
High school diploma -
El Rancho High School
Pico Rivera, CAAssociate degree - medical field
Cypress College
CPR and safety training - undefined
West Corina regional occupational center
Skills
- Customer service
- Using advance technology
- Telephone techniques
- Microsoft word, excel, PowerPoint
- Problem solving
- Planning and predation
- Attentive customer service
- Roadside customer service
- Customer service abilities
Timeline
Hospitality Worker
Travelodge
02.2022 - 03.2025
Customer Service
Arnies Dollar Store, CA
01.2019 - Current
Security and customer services
JC Penny Distribution Center, Cypress CA
09.2016 - 11.2018
Security officer second in commander
SP Plus security, Los Angeles CA
06.2014 - 09.2016
Sales Associate
Lowes, Pico Rivera
07.2013 - 05.2014
Sales Assistant Manger
Payless Shoes, Pico Rivera, CA
07.2007 - 09.2011
Associate degree - medical field
Cypress College
CPR and safety training - undefined
West Corina regional occupational center
High school diploma -
El Rancho High School