Annette Garza

I worked directly under the administrator with the following:

• Managed a team of Providers/attendents and personnel to ensure efficient operations.
• Developed and implemented policies and procedures to improve patient care quality.
• Supervised the daily activities of providers/ attendance and in-house staff, providing guidance, support and training as needed.
• Assessed staffing needs, recruited new employees and provided orientation for existing staff.
• Conducted regular performance reviews for staff members, providing feedback and coaching to enhance job performance.
• Maintained accurate records of all patients' treatments, medications and progress reports.
• Ensured compliance with applicable laws and regulations related to healthcare services delivery.
• Performed chart reviews to ensure accuracy in documentation by clinicians.
• Implemented strategies focused on improving customer service satisfaction levels within the organization.
• Resolved conflicts among personnel through effective problem solving techniques.
• Communicated with patients with compassion while keeping medical information private.
• Explained policies, procedures and services to patients.

• Answered and screened telephone calls, took messages, and provided information to clients.
• Organized documents for filing, maintained client files, and prepared new client intake forms.
• Assisted attorneys with preparing pleadings, motions, briefs, legal memoranda and other legal documents.
• Opened new client matters in the firm's database system by entering data accurately and completely.
• Maintained calendar for attorneys by scheduling appointments, court appearances, deadlines.
• Scheduled meetings with clients or other staff members as requested by attorneys.
• Greeted visitors in a professional manner; responded to inquiries; directed them appropriately.
• Compiled financial statements related to legal cases such as bills of costs or disbursements.
• Processed invoices from vendors; reviewed accounts payable; kept track of payments made.
• Ordered supplies necessary for daily operations within specified budget limits.
• Filed pleadings and paperwork with court clerk to meet strict deadlines.
• Conducted thorough research and review of case information to assist attorneys.
• Prepared and processed expense reports for reimbursing attorneys.

• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Maintained up-to-date knowledge of store merchandise and policies.
• Built relationships with customers to encourage repeat business.
• Demonstrated product features and benefits for customers' needs.
• Handled customer complaints in a professional manner.
• Upsold additional items based on customer interests and needs.
• Developed promotional strategies to increase sales volume.
• Suggested ideas for improving store operations and increasing profits.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Analyzed customer feedback data to recommend improvements in service quality.
• Helped customers find specific products, answered questions and offered product advice.