Sonia Gonzalez
Hebbronville,TX
Summary
Dynamic PHC Supervisor with a proven track record at Laredo Skilled Services, excelling in patient coordination and regulatory compliance. Adept at optimizing workflows and enhancing team performance, I effectively managed authorization processing while fostering strong communication and collaboration among staff. Committed to maintaining confidentiality and delivering exceptional patient care.
Overview
6
6
years of professional experience
Work History
PHC Supervisor
Laredo Skilled Services
Laredo, TX
06.2024 - Current
- Communicated with patients with compassion while keeping medical information private.
- Coordinated schedules for healthcare personnel to ensure adequate coverage.
- Supervised daily operations of patient care services and staff activities.
- Coordinated office activities and ensured smooth daily operations.
- Assisted in developing administrative procedures to enhance efficiency.
- Maintained filing systems and updated records for easy access.
- Provided administrative support to various departments within the organization.
- Organized and maintained filing systems for sensitive documents.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Responded to customer inquiries via phone or email in a professional manner.
- Assisted with onboarding of new employees by providing information packets and training materials.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Gathered, entered and updated data to maintain departmental records and databases.
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
- Answered phones and routed calls to appropriate personnel.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
- Managed confidential employee and company documents, ensuring they are securely stored and handled.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Ensured compliance with federal, state and local employment laws.
- Helped with employee transfers and referrals.
- Managed patient authorization requests for insurance and healthcare services.
- Communicated with healthcare providers to gather necessary documentation.
- Coordinated with insurance companies for timely approvals and denials.
- Maintained compliance with regulatory guidelines and company policies.
- Managed workflow processes for authorization requests, including routing documents and tracking progress.
- Maintained accurate records of all authorizations in the system.
- Performed administrative duties such as filing, copying, scanning, faxing.
- Coordinated communication between departments regarding authorization procedures.
- Collaborated with other departments within the organization to ensure timely completion of authorizations.
- Generated reports for management regarding the status of pending authorizations.
- Reviewed written correspondence, correcting grammatical and spelling errors.
PHC Supervisor
Magnolia Primary Care
Laredo, TX
06.2024 - Current
- Communicated with patients with compassion while keeping medical information private.
- Coordinated schedules for healthcare personnel to ensure adequate coverage.
- Supervised daily operations of patient care services and staff activities.
- Coordinated office activities and ensured smooth daily operations.
- Assisted in developing administrative procedures to enhance efficiency.
- Maintained filing systems and updated records for easy access.
- Provided administrative support to various departments within the organization.
- Organized and maintained filing systems for sensitive documents.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Responded to customer inquiries via phone or email in a professional manner.
- Assisted with onboarding of new employees by providing information packets and training materials.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Gathered, entered and updated data to maintain departmental records and databases.
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
- Answered phones and routed calls to appropriate personnel.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
- Managed confidential employee and company documents, ensuring they are securely stored and handled.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Ensured compliance with federal, state and local employment laws.
- Helped with employee transfers and referrals.
- Managed patient authorization requests for insurance and healthcare services.
- Communicated with healthcare providers to gather necessary documentation.
- Coordinated with insurance companies for timely approvals and denials.
- Maintained compliance with regulatory guidelines and company policies.
- Managed workflow processes for authorization requests, including routing documents and tracking progress.
- Maintained accurate records of all authorizations in the system.
- Performed administrative duties such as filing, copying, scanning, faxing.
- Coordinated communication between departments regarding authorization procedures.
- Collaborated with other departments within the organization to ensure timely completion of authorizations.
- Generated reports for management regarding the status of pending authorizations.
- Reviewed written correspondence, correcting grammatical and spelling errors.
Administrative Assistant
MEDTEAM
Hebbronville, Texas
04.2019 - 05.2024
- Managed scheduling and coordinated meetings for medical staff and clients.
- Assisted with billing processes and ensured accurate invoice preparation.
- Communicated effectively with clients to address inquiries and provide information.
- Process payroll for employees using advanced payroll software and systems.
- Maintain accurate employee records and update changes in payroll information.
- Collaborate with HR to ensure accurate benefits deductions from employee paychecks.
- Performed administrative tasks such as filing, copying, scanning. for the Payroll Department.
- Provided information by answering employee questions about payroll-related matters.
- Prepared monthly reports on payroll costs for management review.
- Verified employee hours worked against timesheets provided by supervisors.
Education
Certification - Medical Assistant
Southwest Medical Assistant School
San Antonio, TX06-2003
High School Diploma -
Hebbronville High School
Hebbronville, TX05-1996
Skills
- Patient coordination
- Medical record management
- Regulatory compliance
- Workflow optimization
- Authorization processing
- Customer relationship management
- Employee training
- Office administration
- Schedule planning
- Data entry accuracy
- Effective communication
- Problem solving
- Team leadership
- Confidentiality assurance
- Performance evaluation
- Healthcare regulations
- Team management
- Patient care coordination
- Teamwork and collaboration
- Employee supervision
- Excellent communication
- Problem-solving abilities
- Verbal and written communication
- Schedule management
- Multitasking
Languages
English
Professional
Spanish
Professional
SKILLS/DUTIES
- VESTA
- PAYROLL
- SCHEDULING
- ENTERING AUTHORIZATIONS
- RUNNING CRIMINAL HISTORY, EMPLOYEE MISCONDUCT REGISTRY (EMR), NURSE AIDE REGISTRY (NAR), and OIG EXCLUSION
Timeline
PHC Supervisor
Laredo Skilled Services
06.2024 - Current
PHC Supervisor
Magnolia Primary Care
06.2024 - Current
Administrative Assistant
MEDTEAM
04.2019 - 05.2024
Certification - Medical Assistant
Southwest Medical Assistant School
High School Diploma -
Hebbronville High School