Annette Hernandez
Fort Myers,FL
Summary
Highly personable with expertise in hospitable customer service and multitasking, demonstrated at Twin Peaks and The Hampton Social. Excellent in sales and driving revenue through effective upselling. Skilled in alcohol handling and maintaining high service standards, ensuring guest satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Bartender/Server
Twin Peaks
06.2023 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the beginning and end of each shift.
- Maintaining personal, job appropriate, relationships and conversations with guests to ensure a one of a kind experience where the customer feels cared about and enticed to come back.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Hostess
The Hampton Social
12.2020 - 11.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Associate of Arts - Psychology
Florida SouthWestern State College
Fort Myers, FL05-2025
Skills
- Highly reliable
- Strong multitasking
- Hospitality service expertise
- Outgoing personality
- Cash register operation
- Menu memorization
- Suggestive selling
Timeline
Bartender/Server
Twin Peaks
06.2023 - 12.2024
Hostess
The Hampton Social
12.2020 - 11.2021
Associate of Arts - Psychology
Florida SouthWestern State College
Similar Profiles
DAVIDA TUBBSDAVIDA TUBBS
Bartender/Server at Twin Peaks, Twin Peaks GirlBartender/Server at Twin Peaks, Twin Peaks Girl
Arden MentzeArden Mentze
Sales Representative at Twin Peaks OrchardsSales Representative at Twin Peaks Orchards
Havyn HusbandHavyn Husband
Lead Bartender at Twin PeaksLead Bartender at Twin Peaks