Kelsey Vogel
New Smyrna Beach,FL
Summary
Qualified Luxury Concierge with a dynamic background in Luxury retail, hospitality, and personal care. Reliable, contributing team player known for creating memorable, happy experiences for all guest encounters. Hard working and committed to upholding the highest company and personal standards. Willingness and drive to learn and absorb my surroundings. Ready to help the team achieve company goals!
Overview
10
10
years of professional experience
Work History
Bartender/Server
Breakers Ocean Front Restaurant
01.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed and maintained loyal clientele by consistently delivering outstanding service genuinely enjoying friendly conversation.
- Educating customers briefly on some highlights of our menu.
- Taking it a step further, making personalized recommendations based on preferences or dietary restrictions.
- Organized, executed, and supported special events through attentive service, and attention to detail.
- Improved team morale and efficiency.
- Increased repeat customer numbers, creating welcoming atmosphere and making a point to remember specifics about our regulars.
Sales Representative
Orange Theory
05.2023 - Current
- Greeting our current, and future members with enthusiam, and excitement.
- Contacting all leads generated through our social media sources.
- Providing "More Life" in member and guest interactions.
- Creating and executing new strategies to boost new client interest.
- Developing strong, long term relationships with members, and their guest for repeat business.
- Negotiating contracts that are favorable to both the member, and the company.
- Maintaining up to date knowledge of the industry to provide the best personal experience for each individual member.
- Collaborating with marketing to create MORE Opportunities, MORE Motivation, and MORE Life for our members.
Bartender Shift Manager
Merks Bar & Grill
05.2020 - 05.2023
- Managed inventory, and supplies with the objective to minimize waste/cost and ensure availibilty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Established rapport with regulars by engaging in friendly conversation, and attention to detail. (Favorite drink, fun fact.)
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Collaborated with other managers to create promo/charity events that attracted new clientele, supported current guest base, and generated additional revenue streams.
Assistant Store Manager
Coach
07.2015 - 01.2019
- Creating and maintaining a luxurious store front of product display.
- Identifying opportunities to boost sales through customer interaction. From greeting, to purchase, to the satisfied followup.
- Strengthened customer loyalty with personalized interactions and follow-ups.
- Promoted team work by sharing sales goals as a store, and recognizing individual achievements along the way.
- Executing company wide display, and marketing information flawlessly.
- Assisted in recruiting, hiring and training of team members.
- Exceptional customer service, maintained in a client book highlighting details of each interaction.
Education
CPT, Certified Nutritionist - Sports Medicine
Nasm
Online11-2025
Estheticians License - Esthetics
Elise Esthetics
Maitland, FL08-2019
Cosmetologist License - Cometology
Paul Mitchell The School
Ambler, PA08-2011
Skills
- Engaging/outgoing personality
- High volume multitasker
- Team player attitude
- The "extra mile"
- Highly reliable
- Exceptional customer service
- Attention to detail
- Highly adaptable
- Hospitality service expertise
Timeline
Bartender/Server
Breakers Ocean Front Restaurant
01.2024 - Current
Sales Representative
Orange Theory
05.2023 - Current
Bartender Shift Manager
Merks Bar & Grill
05.2020 - 05.2023
Assistant Store Manager
Coach
07.2015 - 01.2019
CPT, Certified Nutritionist - Sports Medicine
Nasm
Estheticians License - Esthetics
Elise Esthetics
Cosmetologist License - Cometology
Paul Mitchell The School
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