Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cross-trained and backed up other customer service managers.
Followed up with customers about resolved issues to maintain high standards of customer service.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Virtual Home Based Medicare Agent
AON
08.2011 - 09.2021
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Monitored customer feedback and performance indicators to identify areas for improvement.
Created and maintained detailed database to develop promotional sales.
Educated clients on insurance policies and procedures.
Met with customers to provide information about available products and policies.
Calculated premiums and established payment methods for sales.
Designed presentations and marketing materials to promote insurance products.