Annette Hursey
Spring,TX
Summary
Licensed in 20 Non- residental states
Ahip certified
Licensed in Residental state of Texas.
Overview
12
12
years of professional experience
Work History
Virtual Home Based Agent
Wipro/Delta Dental
11.2022 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Virtual Home Based Medicare Agent
AON
08.2011 - 09.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored customer feedback and performance indicators to identify areas for improvement.
- Created and maintained detailed database to develop promotional sales.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Designed presentations and marketing materials to promote insurance products.
Education
Bachelor of Science - Criminal Justice
Grambling State University
Grambling, LA12.1986
Skills
- Sales Quota Achievement
- Dispute Resolution
- Corrective Action Plans
- Database Systems
- Call Volume and Quality Metrics
- Proofreading Submissions
Timeline
Virtual Home Based Agent
Wipro/Delta Dental
11.2022 - Current
Virtual Home Based Medicare Agent
AON
08.2011 - 09.2021
Bachelor of Science - Criminal Justice
Grambling State University