Annette Kaplan
Wilmington,Delaware
Summary
Passionate about enhancing beauty and wellness through comprehensive skincare routines. Known for productive and efficient task completion with a focus on client satisfaction. Skilled in facial treatments, skin analysis, and product recommendation to address diverse skin concerns. Excel in communication, empathy, and time management to provide exceptional customer service and foster lasting relationships. Driven and energetic professional with many years experience in real estate. Skilled at building productive working relationships with agents, lenders, appraisers, title companies, surveyors, and attorneys to facilitate sales and satisfy clients.
Overview
11
11
years of professional experience
Work History
Realtor
Patterson-Schwartz
Greenville, Delaware
01.2021 - Current
- Managed sales pipeline by actively following up with prospects and hot leads.
- Advised clients on market conditions, prices, mortgages, and legal requirements.
Aesthetician/Licensed Massage Therapist
Spa at the Montchanin
Wilmington, Delaware
03.2014 - Current
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Developed relationships with vendors for procurement of necessary supplies and equipment.
- Offered lash application, warm stone massage and brow and eyelash tinting services.
- Assisted with operational activities such as inventory control, loss prevention and compliance.
- Answered multi-line phone, returned clients calls and scheduled appointments.
Customer Service Representative
Bank of America
Newark, Delaware
09.2013 - 03.2022
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Bachelor of Science - Accounting
Wilmington University
New Castle, DE01-2012
Skills
- Pricing negotiation
- Schedule coordination
- Sales techniques mastery
- Property research
- Administrative support
- Strong negotiation skills
- Scheduling
- Account updating
- Outstanding client care
- Guest services expertise
References
References available upon request.
Timeline
Realtor
Patterson-Schwartz
01.2021 - Current
Aesthetician/Licensed Massage Therapist
Spa at the Montchanin
03.2014 - Current
Customer Service Representative
Bank of America
09.2013 - 03.2022
Bachelor of Science - Accounting
Wilmington University
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