Annette T. Kennedy
Charlotte,NC
Summary
Driven and results-oriented professional with a proven track record at Verizon Wireless, where I excelled in customer retention, landing in the top 10% of employees. Demonstrates exceptional communication and leadership skills, alongside proficiency in Microsoft Office. Known for creative problem-solving and a detail-oriented approach, consistently delivering high-quality outcomes in complex, multi-product environments.
Overview
24
24
years of professional experience
Work History
SORTATION ASSOCIATE
AMAZON
Charlotte, NC
11.2018 - Current
- Sorting packages and Building pallets
- Operate carts, dollies, hand trucks and other moving equipment to move large quantities of merchandise
SENIOR CLIENT REPRESENTATIVE
EQUITABLE
Charlotte, NC
07.2014 - Current
- Provides independent support for mixed complex multiproduct insurance relationships
- Leverages enterprise resources to research and develop creative solutions to complex issues
- First point of engagement for clients and responsible for ensuring timely and consistent execution of the insurance process
- Actively participate in strategic initiatives for efficiency opportunities with management and team members
- Collaborated with management with offline projects and training
SR. CUSTOMER SERVICE ADVOCATE
Verizon Wireless
Charlotte, NC
05.2002 - 03.2014
- Handled high call volume for a variety of markets and proactively identified ways to resell on products and services
- Demonstrated excellent listening and decision-making skills; effective problem-solving
- Resolved customer billing and technical needs with wireless device in a professional and timely manner
- Scored in the top 10% of employees which successfully retain clients
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
BENEFITS/CLAIMS REPRESENTATIVE
UNITED HEALTHCARE
Charlotte, NC
11.2000 - 04.2002
- Provide expertise or general claims support by reviewing, researching, investigating, negotiating, processing and adjusting claims
- Analyze and identify trends and provide report as necessary
- Instruct accounts payable in the application of proper corrections and payments
- Consistently met established productivity, scheduled adherence and quality standards
Education
PC Certifications - MC Office Suite, Windows
Central New Mexico Community College
Albuquerque, NMCollege attained credits
Strayer University
Charlotte, NCAssociate of Science - College attained credits, Continuing education in Human Services
Central Piedmont Community College
Charlotte, NCLOMA certified -
AXA EQUITABLE
Skills
- Exceptional written and verbal communication skills
- Motivated team player
- Leadership and team-building expertise
- Detail-oriented
- Strong conflict resolution skills
- Proficient in Microsoft Office
- Goal-oriented
- Creative problem solver
Volunteer Experience
- Hope Haven, Charlotte, NC, 08/01/18, Coordinate activities with staff, lead the activity and provide general friendship and interaction with Hope Haven Residents.
- Trees Charlotte, Charlotte, NC, 10/01/17, Planted over 40 trees at a local Middle School. Educated our citizens about the importance of a strong urban canopy.
- Puerto Rico Hurricane Relief Drive, Charlotte, NC, 10/01/17, Participated with AXA employees in delivering donations collected for the disaster in Puerto Rico due to Hurricane Maria. Assisted with sorting and distributing goods.
Timeline
SORTATION ASSOCIATE
AMAZON
11.2018 - Current
SENIOR CLIENT REPRESENTATIVE
EQUITABLE
07.2014 - Current
SR. CUSTOMER SERVICE ADVOCATE
Verizon Wireless
05.2002 - 03.2014
BENEFITS/CLAIMS REPRESENTATIVE
UNITED HEALTHCARE
11.2000 - 04.2002
PC Certifications - MC Office Suite, Windows
Central New Mexico Community College
College attained credits
Strayer University
Associate of Science - College attained credits, Continuing education in Human Services
Central Piedmont Community College
LOMA certified -
AXA EQUITABLE