Annette Kirby
Woonsocket,RI
Summary
Experienced Financial Counselor with over 18 years of experience in Medical/Dental and Collections/Receivable Recovery.
Knowledgeable [Desired Position] with background in patient financial counseling and track record of effectively managing patient accounts and billing processes. Demonstrated ability to provide compassionate financial guidance, ensuring patients understand their financial responsibilities and payment options. Proven skills in financial analysis and insurance verification.
Overview
36
36
years of professional experience
Work History
Patient Financial Counselor
Thundermist Health Center
07.2009 - Current
- Ability to counsel by phone
- Familar with US Mail Processes
- Call patients with deliquent balances to discuss ways to come to a WIN-WIN payment plan agreement
- Process daily incoming payments of cash, checks and credit cards, and collections remittances
- Answer inbound call line to assists patient with adding new insurance and confirming payments made
- Completion of reports ie: Homeless, Confidential, Professional Courtesy, Behavioral Health Exceptions List, Title X, Collectons/Charge off
- Identify issues, analyze information and provide solutions to problems to patient satisfaction
- Negotiate settlements and payment plans
Debt Recovery Specialist
Textron Financial
02.1999 - 03.2009
- Assessed individual cleint accounts and made targeted recommedations for products and services to resolve specific situations re: golf cart rental/purchase under contract
- Assisted Reposession Team with providing accurate address/phone information for a speedy and fruitful repossion of goods
- Monitored accounts for compliance with established payment plans and flagged those in violation
Asset Recovery Specialist
BankBoston
06.1992 - 05.1999
- Informed managers of trends contributing to deliquent loans
- Maintained accurate files and reports documenting collections activity to increase revenues
Post Closing Specialist
Fleet Bank
05.1989 - 02.1992
- Set up, stored and updated customer files, department records and regulatory paperwork such as title absracts, insurance paperwork and tax histories
- Produced and submittted conpleted loan packahges to title and escrow professisionals
Education
High School Diploma -
Smithfield High School
Smithfield, RI06.1978
Skills
- Strong Organizational Skills
- Knowledge of HIPPA/Confidentiality
- Team oriented
- Customer service
- Conflict resolution
- Payment collection
- Teamwork
- Time management
- Punctual and hardworking
- Multitasking
- Reliability
- Organizational skills
Languages
English
Professional Working
Timeline
Patient Financial Counselor
Thundermist Health Center
07.2009 - Current
Debt Recovery Specialist
Textron Financial
02.1999 - 03.2009
Asset Recovery Specialist
BankBoston
06.1992 - 05.1999
Post Closing Specialist
Fleet Bank
05.1989 - 02.1992
High School Diploma -
Smithfield High School
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