Gabriela Cortes
Cranston,RI
Summary
Dynamic professional with a proven track record at Thundermist Health Center, excelling in HIPAA compliance and customer service. Skilled in insurance verification and data entry, with a talent for maintaining poise under pressure. Demonstrated ability to enhance patient trust and streamline operations, leveraging fluency in Spanish and exceptional multitasking abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Thundermist Health Center
05.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
Server
Carrabba's Restaurant
11.2018 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Shift Leader
Pinkberry
12.2016 - 10.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Intern
Achievement First Mayoral Academy
01.2016 - 06.2016
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared project presentations and reports to assist senior staff.
Education
High School Diploma -
Cranston High School West
Cranston, RI06.2017
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Data entry proficiency
- Multitasking and Organization
Certification
- Interactive Digital Media, Cranston Career and Technical Center - Aug 2014-June 2017
- Heartsaver CPR AED Training - October 2023
- Mental Health First Aid USA Training - April 2024
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Thundermist Health Center
05.2023 - Current
Server
Carrabba's Restaurant
11.2018 - 05.2023
Shift Leader
Pinkberry
12.2016 - 10.2018
Intern
Achievement First Mayoral Academy
01.2016 - 06.2016
High School Diploma -
Cranston High School West
- Interactive Digital Media, Cranston Career and Technical Center - Aug 2014-June 2017
- Heartsaver CPR AED Training - October 2023
- Mental Health First Aid USA Training - April 2024
Similar Profiles
Dina Di Sirio-MaganDina Di Sirio-Magan
Medical Assistant at Thundermist Health CenterMedical Assistant at Thundermist Health Center
Rebecca HallRebecca Hall
Medical Assistant at Thundermist Health CenterMedical Assistant at Thundermist Health Center
Denessa YDenessa Y
Medical Assistant at Thundermist Health CenterMedical Assistant at Thundermist Health Center