Annette Lopez
Winter Springs,Florida
Summary
Dedicated and versatile professional with experience in hospitality, healthcare, and customer service. Proven ability to thrive in fast-paced environments as a banquet server, ensuring exceptional guest experiences through attentive service and teamwork. As a pharmacy technician, demonstrated strong attention to detail and compliance with safety regulations, assisting in medication management and patient care. Skilled in administrative support as a front desk receptionist, managing multi-line phone systems, scheduling appointments, and providing excellent customer service. Committed to fostering positive interactions and enhancing operational efficiency across diverse settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Rothman Orthopaedics
Lake Mary, Florida
11.2022 - Current
- Maintained a friendly and inviting atmosphere
- Handled incoming calls, directing them to the appropriate staff or department
- Coordinated client and visitor appointments
- Ensured guest needs were met efficiently
- Processed faxes and various correspondence
- Maintained accurate customer information by performing data entry
- Performed photocopying and material scanning duties
- Managed transactions through multiple payment methods successfully
- Conducted precise cash handling and transaction processes
- Conducted thorough verification of identity documents to open accounts
- Generated daily shift closing reports
Licensed Pharmacy Technician
CVS Pharmacy
Orlando, Florida
12.2020 - 10.2022
- Kept detailed records of medication inventories
- Handled prescription filling tasks efficiently and precisely.
- Worked alongside pharmacists to manage inquiries about medication details and availability
- Managed processing of third-party claims for medication coverage.
- Verified dosage accuracy based on specific patient needs
- Ensured incoming orders from wholesalers matched purchase invoices
- Updated electronic systems with patient and prescription data
- Answered phone inquiries on product availability and pricing
- Monitored freshness dates for accurate stock management
- Secured necessary supplies such as packaging materials and labels
- Oversaw compliance of drug returns to company standards.
- Examined physician instructions for accuracy before data entry into the system
- Ensured up-to-date inventory by discarding outdated items
- Facilitated the fulfillment of numerous prescriptions
- Synchronized activities with colleagues and pharmacists to fulfill orders promptly
- Verified prescriptions and drug labels, documents and packages.
- Packaged and labeled prescriptions accurately
- Coordinated transfer of prescriptions to external pharmacies
Banquet Server
Crystal Ballroom
Casselberry, Florida
04.2016 - 10.2020
- Facilitated banquet area preparation and disassembly.
- Welcomed guests on arrival and supported during event.
- Executed attentive, welcoming service during catered gatherings
- Delivered a variety of dishes from culinary areas directly to patrons' tables
- Delivered refreshments and hors d'oeuvres with speed
- Ensured buffet lines remained stocked with fresh food items
- Sustained cleanliness in the work environment throughout working hours.
- Monitored guest satisfaction throughout events and attended to needs with promptness and courtesy
- Transferred used dishes to kitchen for subsequent cleaning
- Prepared serving areas adhering to set guidelines
- Ensured all surfaces were thoroughly cleaned before closing
- Set up place settings with clean tablecloths, napkins, and tableware for guests
- Refilled water and beverage glasses at tables
- Sanitized kitchen utensils and appliances to ensure cleanliness
Education
High School Diploma -
Lake Howell High School
Winter Park, FL05-2017
Associate of Arts -
Seminole State College of Florida
Sanford, FL08-2022
Skills
- Customer Interaction
- Effective Written Communication
- Cash Transaction Processing
- Prioritization and Scheduling
- Active Listening
- Appointment Coordination
- Critical Thinking Skills
- Clear Verbal and Written Skills
- Prescription Fulfillment
- Workflow Optimization
- Pharmaceutical Stock Regulation
- Insurance Eligibility Verification
- HIPAA Compliance
- Quality Control Expertise
- Strong Analytical Math Skills
- Prescription Labeling
- Client Engagement
- Dependable Performance
- Fluent in [Spanish]
- Logistics Planning
- Service Training
- Food Safety Compliance
- Buffet Operations Management
Certification
- Licensed Pharmacy Technician
Languages
Spanish
Professional
Affiliations
Consistently maintained a high GPA, demonstrating dedication to academic success and strong work ethic.
Regularly participate in gym workouts, focusing on personal health and wellness, showcasing commitment to discipline and self-improvement.
Actively involved in family activities, fostering strong relationships and teamwork skills through collaboration and shared experiences.
Timeline
Front Desk Receptionist
Rothman Orthopaedics
11.2022 - Current
Licensed Pharmacy Technician
CVS Pharmacy
12.2020 - 10.2022
Banquet Server
Crystal Ballroom
04.2016 - 10.2020
High School Diploma -
Lake Howell High School
Associate of Arts -
Seminole State College of Florida