Tamika Wilson
Duval County School Board
Jacksonville,FL
21
years of professional experience
Detail-oriented front desk receptionist known for exceptional listening skills and phone etiquette. Expertise in managing front office operations and creating positive client interactions supports overall organizational success.
Work History
Front Desk Receptionist
11 Months- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated church event logistics, including room reservations and resource allocation.
- Maintained accurate records of attendance and membership information in database systems.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Direct Care Worker
3 Years 1 Month- Developed and implemented tailored care plans to meet individual needs and preferences.
- Monitored client behavior and health status, ensuring timely adjustments to care strategies.
- Provided emotional support, fostering trust and rapport with clients for better outcomes.
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Maintained accurate records of client progress, ensuring compliance with regulatory standards.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
- Maintained clean, safe, and well-organized patient environment.
- Entrusted to handle confidential and sensitive situations in professional manner.
ESE Paraprofessional
21 Years 4 Months- Assisted in implementing individualized education plans for students with special needs.
- Monitored student progress and provided feedback to enhance academic performance.
- Supported classroom management and behavior interventions to foster a positive learning environment.
- Collaborated with teachers to adapt instructional materials for diverse learning styles.
- Developed engaging activities that promote social skills and peer interactions among students.
- Enhanced social skills development through peer interactions and group activities, promoting inclusive classroom communities.
- Collaborated with teachers to adapt lesson plans and ensure accessibility for all learners, resulting in increased student engagement and success.
- Improved student understanding by implementing individualized education plans for students with special needs.
- Supported teachers in managing classroom routines and maintaining consistent schedules while accommodating the unique needs of ESE students.
- Provided one-on-one support for students with disabilities, enabling them to reach their full potential in the classroom.
- Prepared instructional materials, constructed bulletin boards, and set up work areas.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Implemented creative approaches to engage ESE students in hands-on learning experiences, increasing motivation and mastery of content.
- Promoted independence among ESE students by encouraging self-advocacy skills and fostering a sense of ownership over personal learning goals.
- Administered tests and assessments to evaluate student progress and performance.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Assisted in developing behavior management strategies, fostering a positive learning environment for all students.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Education
High School Diploma
No Degree - ESE Elementary Education
Skills
Visitor registration
Customer service
Phone etiquette
Telephone etiquette
Effective communication
Oral communication
Written communication
Customer interaction
Appointment scheduling
Greeting and seating clients
Listening skills
Client interaction
Timeline
Front Desk Receptionist
Wayman Chapel AME Church Afterschool Program
08.2025 - CurrentRead More
Direct Care Worker
Sugar Valley Group Home
06.2023 - CurrentRead More
ESE Paraprofessional
Duval County School Board
03.2005 - CurrentRead More
Bethune-Cookman University
No Degree from ESE Elementary Education
Read More
William M. Raines
High School Diploma
Read More