front desk receptionist
Eric Larson
Moose Lake Lodge and Suites
Moose Lake,MN
10
years of professional experience
Dedicated Front Desk Receptionist experienced in enhancing guest experiences and managing reservations. Delivered exceptional customer satisfaction through effective communication and organizational skills while supporting team objectives. Committed to reliability and adaptability, leveraging strong time management and problem-solving abilities to contribute to organizational growth.
Work History
Front Desk Receptionist
9 Years 10 Months- Managed reservations and check-in processes using hotel management software efficiently.
- Greeted and assisted guests, ensuring a welcoming atmosphere at all times.
- Handled guest inquiries and complaints, resolving issues promptly to enhance service quality.
- Coordinated housekeeping requests to maintain room readiness and guest satisfaction.
- Oversaw front desk operations, training new staff on procedures and customer service standards.
- Collaborated with management to design guest experience initiatives, increasing overall satisfaction rates.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Monitored inventory levels of supplies, ensuring availability for daily operations without excess waste.
- Developed and implemented process improvements to streamline check-in/check-out efficiency.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Greeted visitors warmly, creating positive a positive first impression of organization.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Provided basic technical support for front office equipment, minimizing downtime.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Education
Associate of Applied Science - Automotive Technology
Skills
Hospitality services
Customer service
Customer interaction
Customer relations
Telephone skills
Cash handling
Data entry
Scheduling
Conference room scheduling
Office organization
Record keeping
Bookkeeping
Sensitive information handling
Data confidentiality
Time management
Work prioritization
Customer interaction
Problem-solving skills
Listening skills
Customer relations
Timeline
Front Desk Receptionist
Moose Lake Lodge and Suites
09.2016 - 07.2026Read More
Lake Superior College
Associate of Applied Science from Automotive Technology
Read More