Alaina Dunn
Philadelphia,PA
Summary
Customer service professional with extensive experience in front desk operations and client communication at Mid Atlantic Retina. Demonstrated ability to enhance service quality and streamline processes through strong problem-solving skills and proficiency in Microsoft Excel. Known for delivering exceptional guest experiences in fast-paced environments while efficiently managing multiple tasks. Specialized in customer service, data entry, and appointment scheduling, ensuring smooth front desk operations.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Mid Atlantic Retina
Philadelphia, PA
10.2023 - 04.2025
- Managed patient check-ins and check-outs, ensuring efficiency in appointment scheduling and insurance verification.
- Delivered exceptional customer service in high-volume office environment.
- Processed payments through various methods, including credit cards, checks, and cash.
- Provided administrative support by filing documents and scanning materials.
- Maintained organized reception area, attending to guests promptly and professionally.
- Responded quickly to inquiries via phone or email, addressing concerns efficiently.
Call Center Representative
Paulies Auto
Philadelphia, PA
05.2023 - 10.2023
- Responded to customer service inquiries, addressing high volume of self-service calls.
- Handled escalations with professionalism and courtesy to resolve customer issues.
- Managed one-agent team, ensuring consistent delivery of high-quality service.
- Maintained professionalism in all interactions with customers via phone and email.
- Promoted additional products and services to improve overall customer experience.
Customer Service Representative
Hit Promotional Products
Bellmawr, NJ
01.2023 - 05.2023
- Resolved customer inquiries and issues efficiently, enhancing overall service quality.
- Conducted sales analytics, delivering actionable recommendations that boosted sales performance.
- Addressed over 50 customer service inquiries, including numerous self-service calls.
- Managed an average of 30 escalated cases daily, maintaining professionalism and courtesy.
- Handled a variety of product and service inquiries, including technical support and warranty claims.
Warehouse Worker
Amazon Warehouse
West Deptford, NJ
09.2022 - 12.2022
- Proficiently managed order picking, fulfillment, inventory, and asset.
- Maintained a clean and orderly environment.
- Use scanners.
- Troubleshoot problem.
- Ensure Product meets Quality Requirement.
Cashier
Rite Aid
Township of Deptford, NJ
09.2021 - 08.2022
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Created a new customer database by entering customer information into a database.
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise.
- Uphold the highest standards of cleanliness and staff conduct and reduced complaints.
- Performed sales analytics and provided recommendations that increased sales.
Associate
Walmart
Woodbury, NJ
03.2020 - 06.2020
- Established personal connections with customers, exceeding customer service expectations.
- Stocked Shelves.
- Handle Transactions.
- Report to managers.
- Greeted Customers.
- Answering Inquiries.
Education
High School Diploma -
West Deptford High School
West Deptford, NJ06.2022
Skills
- Customer service and hospitality
- Computer literacy
- Microsoft Excel and Word
- Sales and cashiering
- Front desk operations
- Typing proficiency
- Cash handling
- Document management
- Guest services and scheduling
- Communication skills
- Time management
- Professional communication
- Data entry
- Client communication
- Customer interaction
- Phone etiquette
- Problem-solving
- Office organization
- Hospitality services
Timeline
Front Desk Receptionist
Mid Atlantic Retina
10.2023 - 04.2025
Call Center Representative
Paulies Auto
05.2023 - 10.2023
Customer Service Representative
Hit Promotional Products
01.2023 - 05.2023
Warehouse Worker
Amazon Warehouse
09.2022 - 12.2022
Cashier
Rite Aid
09.2021 - 08.2022
Associate
Walmart
03.2020 - 06.2020
High School Diploma -
West Deptford High School
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