Annette Marks
Petaluma,USA
Summary
Dedicated Receptionist with proven expertise in front office management, adept at handling multi-line phone systems and delivering exceptional visitor experiences. Demonstrated success in streamlining administrative processes and enhancing customer service, resulting in improved operational efficiency. Strengths include strong organizational skills and the ability to multitask effectively while maintaining professionalism in high-pressure environments. Seeking to leverage these skills to contribute to a dynamic team that values excellence in service.
Overview
19
19
years of professional experience
Work History
Receptionist/Benefits
Modern Dentistry of Novato
Novato, CA
04.2023 - Current
- Company Overview: Raul Contreras DDS, (415) 892 4721, Novatodental@gmail.com
- Provide clients with friendly, positive, and appropriate service, confirming important information
- Coordinate patient schedules, treatment planning, and financial arrangements
- Expert in handling dental insurance claims
- Raul Contreras DDS, (415) 892 4721, Novatodental@gmail.com
Special Tasks Assistant/Receptionist
Sonoma Veterinarian Clinic
Sonoma, CA
04.2012 - Current
- Company Overview: Howard Rosner DVM, Kathy Gatenby office mgr
- (707) 938-4455, sonomavetclinic@gmail.com
- Daily office functions, email and text communication IT problem solver
- Social media updates, Facebook, Google reviews
- Able to be compassionate and caring for clients experiencing difficult situations
- Handle special tasks requested by the Doctor
- Howard Rosner DVM, Kathy Gatenby office mgr
- (707) 938-4455, sonomavetclinic@gmail.com
Office Manager/Scheduling Coordinator
Jerry S. Mah DDS
San Rafael, CA
04.2006 - 03.2023
- Company Overview: jerrymah@comcast.net
- Provide clients with friendly, positive, and appropriate service, confirming important information
- Coordinate patient schedules, treatment planning, and financial arrangements
- Expert in handling dental insurance claims
- Manage a busy caseload, leaving time in between for Doctors to do proper note-taking and assisting Doctors to stay on schedule
- Regularly attends and completes HIPPA training
- Jerrymah@comcast.net
Education
High School Diploma -
Kenmore East Senior High
Tonawanda, NY06-1977
Skills
- Skilled in Document Formatting
- Scheduling
- Calendar management
- Tech-Savvy
- Multi-line phone system operation
- Call redirection
- Front desk operations
- File management
- Basic accounting
- Telephone skills
- Effective Communicator
- Collaborative Teamwork Abilities
- Proficient in Time Prioritization
- Customer Engagement
Professional Highlights
- Knowledge of Microsoft Word
- Communicative
- Organized Interpersonal Skills
- Strong Time Management
- Customer service
Timeline
Receptionist/Benefits
Modern Dentistry of Novato
04.2023 - Current
Special Tasks Assistant/Receptionist
Sonoma Veterinarian Clinic
04.2012 - Current
Office Manager/Scheduling Coordinator
Jerry S. Mah DDS
04.2006 - 03.2023
High School Diploma -
Kenmore East Senior High