Annette Martin

• Managing truck drivers’ schedules and routes

• Scheduling freight to be picked up and delivered

• Providing shipping details to customers

• Reviewing logs of truck drivers

• Documenting all calls, deliveries, routes and times for pickups and deliveries

• Completing paperwork related to shipments, such as invoices

• Handling customer complaints and inquiries

• Negotiating rates and delivery time lines

• Act as first point of contact for our customers dealing mainly via email and telephone.
• Provide quotations to distributors and end users.
• Sales order processing for customers within America and Internationally.
• Confirm accurate delivery dates on order acknowledgements
• Resolve issues with customers regarding pricing, delivery terms, within 24 hours.
• Responsible for maintaining and updating order discrepancy. Process credit card payments
• Maintain special customer accounts and contacts.

• Process all Service of Process legal documents using our proprietary work site, providing delivery instructions to our receiving offices, and forwarding originals to our clients.
• Ensuring delivery and confirmation of all SOP documents by our end-user clients through email, phone, and FedEx tracking.
• Efficiently following up with receiving offices when SOP documents are incomplete, improper, or otherwise non-standard.
• Rejection and tracking of legal documents when appropriate.
• Answer client queries regarding SOP, and the accounts tools that interact with legal documents.
• Ensure superior customer service is provided at all times and maintain a high level of professionalism and a positive attitude.
• Responsible for retrieving, sorting and distributing incoming correspondence as well as processing, sorting and mailing outgoing correspondence.
• Process agent resignations and agent service reinstatement requests.