Annette May
General Manager
Loganville,GA
Summary
Adept at driving customer satisfaction and revenue growth, I leveraged problem-solving and sales closing skills at Journeys End to enhance service delivery. Expert in call handling and technical troubleshooting, I consistently developed positive customer relationships, boosting satisfaction. My leadership at Shoe Dept. Encore further honed my account management abilities, achieving notable performance improvements.
Overview
19
19
years of professional experience
Work History
General Manager
Journeys End
Loganville, GA
01.2007 - 01.2024
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified opportunities for upselling additional products or services based on customer needs.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collected deposits or payments and arranged for billing.
- Answered inbound calls, chats and emails to facilitate customer service.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
Store Manager
Shoe Dept. Encore
Monroe, GA
08.2004 - 01.2007
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Monitored phone calls to provide feedback and coaching.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Reviewed accounts for payments received or approved credit arrangements.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Education
GED -
Athens Technical College
Athens, GA09-2009
Skills
- Call handling expertise
- Problem-solving skills
- Technical troubleshooting
- Sales closing
- Data entry proficiency
- Software navigation
- Account management
- Resolving issues
- Customer communications
Timeline
General Manager
Journeys End
01.2007 - 01.2024
Store Manager
Shoe Dept. Encore
08.2004 - 01.2007
GED -
Athens Technical College
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