ANNETTE MILLER
West Salem,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
31
31
years of professional experience
Work History
Certified Pharmacy Technician
WOOSTER COMMUNITY HOSPITAL
WOOSTER, OH
08.2022 - Current
- Managed inventory levels to ensure timely availability of pharmaceuticals for patient care.
- Assisted pharmacists in preparing prescriptions for patient distribution and education.
- Delivered prompt customer service by addressing patient inquiries and concerns effectively.
- Utilized pharmacy management software for prescription processing and record keeping.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Verified accuracy of patient information on prescription orders.
Secretary/Scheduler
WOOSTER COMMUNITY HOSPITAL
Wooster, OH
02.2006 - 08.2022
- Managed scheduling and appointments for medical staff and patients.
- Coordinated communication between departments and external partners to ensure alignment on patient care.
- Maintained patient records using electronic health record systems.
- Handled incoming calls, directing inquiries to appropriate personnel to enhance workflow efficiency.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Greeted visitors and directed to appropriate location or person.
- Organized office supplies and maintained inventory levels efficiently.
- Maintained filing systems for confidential documents; organized files for efficient retrieval of information.
- Managed confidential documents with strict adherence to privacy protocols.
- Ensured compliance with hospital policies and confidentiality standards.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Operated office equipment such as photocopiers, scanners, and fax machines.
Ward Clerk
WOOSTER COMMUNITY HOSPITAL
WOOSTER, OH
10.1995 - 05.2000
- Managed patient admissions and discharges efficiently in a busy hospital setting.
- Maintained accurate patient records using electronic health record systems.
- Maintained patient records including medical histories, test results, medication lists and other related information.
- Coordinated daily communication among medical staff, patients, and families to enhance care delivery.
- Facilitated the flow of information between departments to support patient care.
- Gathered and organized paperwork from patients, nurses, and physicians to ensure accurate record-keeping.
- Transcribed doctors' orders, including medication and lab test requests.
- Assisted with scheduling appointments and managing physician calendars effectively.
- Trained new clerical staff on operational processes and hospital protocols to improve onboarding experience.
- Welcomed visitors to facility, answered phone inquiries, and provided essential information about services.
- Supported emergency situations by contacting appropriate personnel or departments.
- Ensured compliance with HIPAA regulations when handling patient information.
Skills
- Inventory management
- Prescription processing
- Patient education
- Pharmacy software
- HIPAA compliance
- Customer relationship management
- Appointment scheduling
- Effective multitasking
- Telephone etiquette
- Patient scheduling
Timeline
Certified Pharmacy Technician
WOOSTER COMMUNITY HOSPITAL
08.2022 - Current
Secretary/Scheduler
WOOSTER COMMUNITY HOSPITAL
02.2006 - 08.2022
Ward Clerk
WOOSTER COMMUNITY HOSPITAL
10.1995 - 05.2000